Customer Service Sales
Resume:
BRIDGETTE ELAINE THOMAS
Brentwood TN 37027
*.********@*******.***
SUMMARY OF QUALIFICATIONS
Results-driven professional with outstanding customer service skills and proven leadership including managing, developing and motivating teams.
EXPERIENCE
Nov. 2011- Current Alorica Distribution Center La Vergne, TN
Administrative/HR Assistant/Buyer
Ensuring product volumes, and order flow are optimized in order to achieve target sales objectives provide
Administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.
Compose and distribute inter-departmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information while at the same time maintaining confidentiality.
Assisted HR manager and Site Director with training, maintaining postitive employee relations, administering attendance, and ensuring employee safety.
Resposible for purchasing material for production. Creating and maintaining PO/PR log.
Creating Purchase Order for vendors.
Nov 2009- Nov 2011 Hot Topic Distribution Center La Vergne, TN
Administrative/HR Assistant
Provides office operations support such as receiving and screening telephone calls and visitors, scheduling meetings, and special events, maintaining record-keeping systems, distributing incoming mail, and responding to inquiries.
Developing plans to accomplish work, and prioritizing and organizing ones’ own work.
Gathering information for fellow workers, supervisors, and subordinates.
Strong communication, organizational and interpersonal skills.
Provide date entry to all departments, ensuring accuracy for employees incentive pay.
Responsible for compiling attendance records, determining the status of attendance permits and answering questions about attendance/ payroll related issues.
Feb 2006-2010 Gap Incorporated Nashville, TN/N. Charleston, SC Logistics Key Holder/Customer Service
Support store leadership team by executing strategies that consistently meet and exceed company standards.
Ensure seamless customer service experiences, model service behaviors which in turn drives productivity and increases sales and profitability.
Cross-trained in all work centers to ensure maximum store support; perform Leader of Duty responsibilities as well as oversee Risk Management and Safety procedures and policies.
Utilize reports to direct product placement, minimize merchandise handling to meet payroll budget and efficiency goals; review recovery statements to minimize external loss.
Ensure productivity goals are met while adhering to company defined best practices.
Provide follow-up sessions and feedback to Associates on performance of tasks during shipment process and Leader on Duty shifts.
Partner with the team on entire shipment process.
Aug 2007-May 2011 Buffalo Wild Wings Summerville/N. Charleston, SC
Server/Bartender
Execute setup of and manage daily operations of restaurant & bar which is part of global chain.
Enter orders into POS system and run reports to ensure accuracy and sales quotas.
Quickly establish rapport with customers to build loyal clientele.
Multi-task, oversee large parties, up to 350 patrons within a fast-paced, demanding, high-volume environment.
Assist in training process of new employees and conduct follow up training sessions.
Perform heavy cash handling and reconciliation functions.
2005-2007 Toot’s Restaurant Lavergne, TN
Server/Trainer
Responsible for taking guests’ orders, keeping them organized and timing the course of service.
Well versed in products in order to maximize the guests’ experience and increase sales.
Ensured my section was organized and well maintained with clean utensils and glasses.
2003-2007 Global Cleaning Company Smyrna, TN
Commercial Building Cleaner
Used various equipment, tools and cleaning materials for light and heavy cleaning duties.
Ensured co-workers learned proper use of equipment and cleaners to avoid harming floors, fixtures and themselves.
Ensured clients’ areas were clean, neat and orderly and met their satisfaction.
EDUCATION
High tech Institute Nov 2006 July 2007
Applied Science
May 2005 Smyrna High School Smyrna, TN
High School Diploma
INTERESTS
Volunteering with the Teens at Springhouse Worship and Arts Center
Big Sister in the Big Brother/Big Sister Program
Wherry Housing- Mission Houses
Child Advocate for Compassion International
REFERENCES
Available upon request
Contact this candidate