Customer Service Assistant

MELISSA TOMPKINS

EDUCATION UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE, Adelphi, MD

Master’s of Science in Technology Management, E-Business, December 2011

PITTSBURG STATE UNIVERSITY, Pittsburg, KS

Bachelor of Business Administration, Marketing, May 1995

WORK

EXPERIENCE

SOUTHEAST KANSAS EDUCATION SERVICE CENTER-GREENBUSH

Girard, KS

11/2011- Present Technology Assistant-Technology Media Center

*Digital printing of posters, banners, and other sign media.

* Large format printing and lamination.

* Use of Mutoh ValueJet Printer & Mutoh Cutter

* FlexiSign Software for creation of signs and other materials

* Engraving of signs, name badges and other substrates – Plastic, Acrylic & Brass

* Use of Xenetech XOT 1625 Rotary Engraving System

* Sublimation printing and graphic transferring by heat press to promotional type items, t-shirts,

name tags, photo badges etc.

03/2009 – 11/2011 Research Specialist, Strategic Prevention Framework – State Incentive Grant

* Providing ongoing community Technical Assistance to grant participants

* Developing prevention education surveys

* Scanning of surveys

* Producing community reports with pre and post-test change

* Coordinating community survey orders and printing of survey forms by enforced deadlines

* Working daily in Microsoft Office Suite, SPSS, Survey Monkey, Remark & Access programs

08/2000 – 03 /2009 Staff Development Specialist

* Answering of ten incoming line phone system

* Daily operation of company apparel and gift store, including designing, billing, sales,

and purchasing of promotional items, including items such as clothing, travel mugs,

portfolios & pens.

* Writing of Press Releases and listing of employment opportunities with newspapers and

web sites, designing brochures & flyers for workshop promotion.

* Daily interaction with superintendents, teachers, school staff, students, directing

customer questions, handling customer service concerns.

* Workshop set up and coordination with online room booking system

* Greeting workshop participants & hearing appointments

* Working in Microsoft Office Suite, FileMaker, Photoshop, InDesign, & KeyNote programs

08/96 – 08/2000 Research Specialist

* Annual collection of archival indicators from agencies such as Kansas

Department of Health and Environment and Census

* Reporting of archival data in Connect Kansas and other sources

03/96 - 08/96 NPC, INTERNATIONAL, Pittsburg, KS

Cash Management Clerk

* Reconciling bank statements for Pizza Huts, Tony Roma’s & Skippers restaurants under NPC

* Evaluation of daily loan activity for NPC and processing of tax payments

* Daily additions and deletions of checks

* Preparation of financial statements

10/95 - 03/96 INTELLISELL CORPORATION, Arma, KS

Telemarketer

08/94 – 10/95 LINCOLN ELEMENATRY SCHOOL, Pittsburg, KS

Crossing Guard

01/92 - 06/95 KANSAS SKILLS USA (Formally VICA), Pittsburg, KS

Assistant to State Director

* Organized two state wide conferences annually

* Kept accurate financial records for state organization

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