Manager Customer Service

Karim Sebai

**** ****** ***** **.* Wilmington, NC 28405 * 704-***-**** *

*********@*****.***

SUMMARY

High energy professional with more than Fifteen Years of experience in the

food and beverage management,

Restaurant, lounge, banquet and room service.

Highly organized leader and hands on worker.

Ability to market the food and beverage outlets, develop and manage the

implementation of menus.

Package deals, promotions, displays, presentations within corporate

guidelines to capture more in house guests and a larger share of the local

market to meet and exceed sales and financial goals objectives.

Dedicated and passionate about providing excellent customer service.

Experience

Hilton Riverside. Wilmington, NC

2012-

present

Banquet Director

Responsible for hiring, training and directing banquet staff to ensure

outstanding service to all the catering functions, socials and conventions.

Responsible for all the banquet equipment inventories, the beverage

consumption, and all the administrative duties

GF Management. Holiday Inn Center City. Charlotte, NC

2007-2012

Food & Beverage Director

Direct and coordinate the management-related activities of all food and

beverage operations throughout the hotel, including a restaurant, room

service, banquet space, and concierge floor.

Planning, organizing, directing and coordinating all food and beverage

operations; developing new menu's and establishing policies and procedures

for delivery of superior food and beverage product/service which exceed the

guest expectations and hotel standards;

Directing all marketing efforts for the outlets; selection, hiring,

training of all food and beverage management personnel.

Maintained standards of food, beverage, and quality guest service.

Maintained all inventories and costs controls.

Achieved budgeted revenues and expenses and maximized profitability related

to the food and beverage department. Contributed to the profitability and

guest satisfaction perception of the hotel.

Worked closely with Sales and Catering and Executive Chef to ensure highest

level of production and guest services.

I have led weekly F&B meetings and attended Executive Committee Meetings.

Participated in the preparation of the annual hotel budget.

Increased level of guest satisfaction by delivering an exceptional product

through employee development.

Responded and resolved guest requests, complaints, or questions in a

courteous and timely manner.

Ability to accurately use various office and accounting software.

John Q Hammons Hotels

-Embassy Suites. Columbia, SC

2001-2004

-Renaissance. Charlotte,NC

Banquet Manager

Responsible for planning and supervising all banquet activities, from set

up of banquet space, to servicing events, and break down of rooms, ensured

the hotel displays a very high level of quality service.

Scheduled employees at proper staffing levels watched labor costs and

ensured efficiency in scheduling.

I have maintained adequate levels of inventory supplies to meet function

needs.

Organized the back areas and ensured equipment is kept clean and stored in

a secure manner.

Responded quickly to guest requests in a friendly manner. And followed up

with our guests to ensure guest satisfaction. Reviewed guest check with

client, after function and obtained signature.

Conducted on job training for assistant banquet manager, captains and

banquet waiters/waitresses as required.

Culinaire International -

Embassy Suites. Charlotte, NC

1999-2001

Banquet Manager

Responsible of the daily activities of the Banquet department and staff.

Ensured the highest level of service by executing the requirements of

events based on catering service standards.

Up- sells opportunities during the event phase of a function, and

capitalizes on revenue.

Acted as liaison for the banquet department between sales, Event planning,

Event services, Event technology, and the Banquet Culinary team.

Maintained open lines of communication to provide guests the highest level

of service.

The Park Hotel (4 Star - 4 Diamond) - Charlotte, NC

Banquet Manager.

1998-1999 Completed Management Training Program

Responsible for setting 4 star training programs for the Banquet Dept.

Hiring and organizing all aspects of the banquet operations, purchasing

control, payroll and supervising all of the daily sales and catering

functions.

Mayfair House Hotel (4 Star - 4 Diamond) - Miami, FL

Banquet Manager

1995-1998

Responsible for staffing, hiring, and train all personnel for a renovated

conference center and a grand opening of two ballrooms.

Managed all financial aspects of the department to include payroll,

equipment and all related banquet expenses.

Supervised the business center and the audiovisual department.

Contact this candidate