Customer Service Manager

Computer Skills:

MS Word, Excel, PowerPoint, Access, Outlook; Intravet; Windows XP/Vista, Clad, Roost,

Payment Tracker, Quickbooks, Classtrak

Certifications:

CPR & First Aid

Train the Trainer

Languages:

English, Spanish, French, Portuguese and Italian

Samantha Rodriguez

2400 Homeview Drive. Richmond, VA 232**-***-*** 5638

********.*************@*****.***

Targeting Office Management or Career Advancement Opportunities

Administrative professional eager to leverage five years of experience and office management certification to secure an office

manager position. Highly organized, efficient and skilled in a variety of office support tasks, including:

Office Organization & Spreadsheets & Reports

Administration Scheduling & Calendaring

Records & Database Meeting & Event Planning

Management Filing & Data Entry (75 WPM)

General Bookkeeping (A/P &

A/R)

Telephone & Front Office

Reception

Experience

Professional Career Institute Richmond, VA Midsize Trade School

Admissions Director, January 2011 to Present

Provide administrative and executive support to all staff including but not limited to Instructors, CEO and Students. Manage

executive team’s calendar; plan client meetings; prepare reports, spreadsheets and presentations; manage records; all

marketing and sales; and administer database. Initial application and continuing over-seeing of all accreditations and financial

funding.

Results:

Earned “outstanding” ratings on annual reviews for the past year. Recognized for high

quality work, organizational strengths

and exceptional customer service delivery.

Praised by supervisor for excellent performance as interim Director of Admissions

(supervising three staff) during her eight week leave.

Instituted all accreditation applications and follow through.

Excelled within deadline intensive environment, ensuring the accurate and on time

completion of all projects.

Wrote and implemented 4 new training programs

Cary’s InHome Care Solutions Richmond, VA Professional Administrator of Adult and Child Day Care

Administrative Assistant / Office Manager / Payroll Clerk, 2008 to 2011

Provide administrative support to all staff; scheduling, accts/r & accts/p, payroll, bookkeeping, managing all staff and

department meetings, spreadsheets.

Results:

Demonstrated the ability to learn new organizational processes, workflows, policies and

procedures with minimal ramp up time.

Identified billing errors and recovered $5,500 in vendor overpayments. Implemented

tracking mechanisms to prevent future recurrences.

Created databases and spreadsheets that improved inventory management and reporting

accuracy.

Education

Holy Name Hospital School of Nursing

Associates of Applied Science (Nursing-RN)

Virginia Commonwealth University

Bachelors in Education

Douglas Southall Freeman High School Richmond, VA

Advanced High School Diploma, 2004 (GPA: 3.8)

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