Felisa Thornton

***** ******** ***** #***

Cell: 313-***-****

Farmington Hills, MI 48335

Email: abgpd9@r.postjobfree.com

Human Resources Management

Seasoned and well-respected Human Resources professional with an MBA in

Human Resource Management from Davenport University, with a background in

leading teams and managing people to develop overall organizational

initiatives. Looking to utilize my experience in Human Resources with a

respected organization that values leadership, creativity and results.

Areas Of Expertise

|Human Relations |New Employee Training |Project Management |

|Management |Conflict Resolution |Detail Oriented |

|Office Administration |Labor Relations Practices |Managing Confidential |

|Employee Relations & |Leadership/Improving |Issues |

|Mediation |Operations |Superb Multi-Tasking |

|Call Center Experience | | |

Professional Experience

Central Administration Office, State of Michigan, 2009 - 2012

Unemployment Insurance Examiner

. Administered an expanding range of unemployment claims processing

assignments

. Provisioned of unemployment claims services to claimants, employers,

and the general public in accordance with the MES Act, and established

methods and procedures

. Partnered with internal resources to effectively develop, deliver and

manage compliance-based policies and programs while ensuring the

consistent application across the workforce

. Successfully brought together business lines to provide a uniform and

consistent approach to administering policies and procedures

Advanced Educational Staffing, 2006 - 2007

Pupil Accounting Tech.

. Conducted student recruitment through appointment setting,

interviewing potential students, facilitating enrollment and

registration paperwork, setting proper expectations, and maintaining

communication

. Processed requests and maintained files for open enrollment

. Evaluated potential student needs, interests and qualifications while

providing clear and concise information

. Partnered with various departments to offer the highest level of

service to every student

. Recorded daily attendance and student truant records for reporting

purposes, and conducted accurate student count for the fall and

supplemental count

. Assisted with preparation of reports submitted to Wayne County RESA,

Michigan Department of Education, and Central Michigan University

. Served as pupil accounting liaison for the district and attended all

meetings for MPAAA

. Effectively disseminated information on record retention for CA 60s to

compliance coordinator

. Generated weekly progress report to the principal and Director of

Compliance

. Responsible for data entered into MCIR website and submission

William R. Lucas, Jr. MD, 2006

Medical Receptionist

. Organized highly efficient front office operations, maintaining

systematized work flow to maximize efficiency and thereby fostering

productivity

. Processed of new hires and status changes, benefit administration,

compensation guidance, investigations, payroll administration and

recruiting

. Using HR best practices and developing a culture of positive employee

and labor relations, effectively investigate issues and bring to

resolution high risk employment related concerns

. Verified and inspected patient insurance coverage

Felisa Thornton, Page 2

Professional Experiences Continued

. Ensured accuracy of business finances by tracking Accounts Payable and

Accounts Receivable balances, and oversaw daily cash and credit card

transactions

. Managed complex scheduling including appointment and test settings for

patients

. Facilitated opening and closing procedures, ensuring safety of

employees and property

. Cordially met and greeted clients in person or over the phone,

promptly transferring calls to staff

. Communicated customer complaints to management for effective

resolution

Imagine Schools, 2003 - 2005

Records Coordinator

. Provided guidance to ensure the organizations learning and development

programs supported effective development throughout the organization

. Developed and facilitated new employee orientation to foster positive

attitude toward organization objectives

. Identified staff vacancies and recruited, interviewed and selected

applicants

. Ensured instructional staff was properly certified and met all state

and federal guidelines pertaining to certification

. Conducted and completed employee related surveys

. Directed and helped employees to use self-portal benefits and 401k

administrations

. Performed payroll functions and assisted employees with payroll

benefit problems

. Handled employee expense reimbursement

. Responsible for establishing an effective process of gathering

information and managing reports, status changes and automated records

. Communicated with employees and supervisors on all work related issues

. Helped develop and implement new policy and procedures deemed

necessary to promote the organized growth of the department and

ultimately the company

. Generated written evaluation reports as required and submitted to the

principal

Detroit Public Schools, 1979 - 2003

Administrative Assistant

. Effectively administered payroll inquiries and assisted employees with

payroll and benefit related issues

. Designed payroll time sheets for hourly staff and completed payroll

for eighty staff personnel

. Managed and assisted with audits, maintaining compliance as required

by the state

. Liaised with the Human Resources Department in serving as a go-to

point to employees regarding health insurance enrollment

. Administered open enrollment meetings with school employees

. Supervised the Human Resources duties of effectively training coop

students in office procedures

. Maintained and organized accurate student and employee files

. Assisted with providing coverage in classrooms on a daily basis in the

absence of teachers

. Researched data, compiled reports and conducted changes in the school

membership for accuracy

. Coordinated production of the school newsletter

Education

Master of Business Administration (MBA), Human Resource Management,

Davenport University

Bachelor of Arts, Office Administration, Davenport University

Certificate, Legal Assistant, Michigan Paralegal Institute

Professional Training

Computer Proficiency, People Soft software 7.0, 7.5, 8.0

Microsoft Office (Word, Word Perfect, Excel, Access, Practice Manager 6.0

and Outlook),

Notary Public, State of Michigan

Contact this candidate