Customer Service Technician

Avanes Avanesov

** ********* ******, ******, ** *3063

603-***-**** *.******@*****.***

Objective: Seeking a position of PC Technician in organization in order to utilize my

experience in hardware, software and computer networks.

Certifications:

2012 COMPTIA A+ Certification

2011 COMPTIA Network+ Certification

Current Cisco CCNA Network Technician Certification Training (in progress)

Dell Certifications:

2012 Dell Foundation 2010 Desktops,

2012 Dell Foundation 2010 Portables,

2012 DCSE On Site Troubleshooting

Skills:

Systems: Computer assembly, troubleshooting (hardware/software/OS), maintenance – in

depth PC repair and parts replacement knowledge, ability to swap out every part of

computer including motherboards quickly and efficiently; driver install and

configuration; PC remote support (TeamViewer); backup, reporting, and recovery;

virus protection

Networking: Manage/maintain PC’s, routers, and switches; configure and maintain network

hardware/software, network installation and configuration, VPN, remote

diagnostics

Customer Service: Assist customers, address customer questions, concerns, and complaints in a

timely manner

Education:

1999 Lowell Greater Technical Vocational School (Lowell MA)

Network Technician

1982 Electrical Institute of Moscow (Russia)

B.S., Electrical Engineering

Ongoing Numerous professional education and certification courses in networking and PC

hardware/software

Experience:

2012 – Present Computer Technician in Worldwide Tech Services

Provide hardware focused professional services and solutions to small businesses and

various laptops and desktops consumers –

1. Provide PC repair, PC parts replacement, including motherboards, according to

work order.

2. Provide diagnosis on desktop/laptop units.

3. Troubleshoot unresolved client system issues.

2010 – 2012 Computer Services for friends and acquaintances

1. Assembled computers.

2. Assisted with various laptops and desktops troubleshooting and repair.

3. Helped in network installation tasks.

2002 – 2010 Small Business Owner

Established and operated two small businesses in the Lowell, MA area providing medical

support services – medical billing and transportation services for disabled

individuals. Successfully grew business until selling company in 2010.

1997 – 2001 SMT Operator (Surface Mount Technology Manufacturing)

• ACT Electronics (2000 – 2002)

• COMPAQ Computer, Salem, NH (1999 – 2000)

• Solectron Mass Corp., Westborough, MA (1997 – 1999)

Responsible for operation of various SMT (Surface Mount Technology)

manufacturing equipment.

References provided upon request

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