Customer Service Management
Resume:
HASHIM NAGAR, LANGARHOUSE
HYDERABAD-500008
A.P. INDIA.
E-mail:
******************@*******.***
Home: 040-********
Cell : 986-***-****
Resume of
MOHD ZUBAIR FAROOQUI
OBJECTIVE
To join a professionally managed, dynamic organisation and
strive hard for the success of both the organisation and the
individual. To effectively utilize my Education, talent and
experience and to contribute towards the Goodwill of the
firm.
SKILLS PROFILE
. Good knowledge & exposure to Management, Marketing, Public
relations & Communications.
. Communication skills and leadership qualities are the
basis of my standings.
. Chalking out strategies for Goal approach methodology
with the optimum usage of time & skills.
. Precise & exact decision-making.
. The best management strategy for the worst of problems.
. Good organizational, analytical, team-spirited and
interpersonal skills.
ACADEMICS
. Degree in B.com
EXPERIENCE
# M/S Kalpa School, hyd (Banjara Hills) (Feb. 2009 - Till Date)
Currently working as a PRO and Administrator
Roles and Responsibilities:
. Admissions
. Website & Software Handling
. Computer Lab Supervising
. Petty Cash Handling
. Client interacting and conference arrangements
. This access type is for all staff, salaried, casual and honorary
. Staff view and maintain information about themselves and their
appointment with the school
. Supervisors have two access types - Staff and Supervisor.
. Maintain Attendance registers of all staff
. Guest handling
. Dispatch
. Hospitality
# M/S Wipro, hyd (Gachibowli) (Dec. 2007 - Jan 2009)
Worked for Hp Process
# M/S Tas-Management India, hyd (Dec. 2003 - Oct 2007)
TAS-Telephone Answering Service (Ingerman Group) is
renowed
Inbound Call center in Hyderabad with its Head Office in
U.S
Employing 10 agents.
. Team Leader & Process Trainer
JOB RESPONSIBILITIES:
. We Answer Telephone calls for various types of business and
act as
secretary or emergency dispatch.
. Callers are calling because they require help or information.
We act as customer service representatives for 100's of
different offices.
. We represent the companies that hire us so in a single day we
represent many various companies through our software
program.
. Average Message taking Time is approximately 70-90 seconds.
. Working for the various accounts as per the business
requirements
For example we handle calls like Property Management Co,
Apartment Complexes, Medical Office, Heating & Oil Supplies,
Air Conditioning Repair, Plumbers, Veterinarians and so on...
INTERESTS
. Ability to adapt myself quickly to a new culture and
environment.
. Reading, Net surfing & Sports.
. Maintaining public relations.
. To absorb in work atmosphere.
. Optimise the constraints of time & skills.
. Motivating the team to achieve better results.
PERSONAL PROFILE
Date of Birth : 01st of May 1978
Place : Hyderabad.
Nationality : Indian
Religion : Islam
Marital Status : Married
Languages known : English, Urdu and Hindi
PASS PORT DETAILS
Passport Number : H8816848
Date of Issue : 07-05-2010
Date of Expiry : 06-05-2020
Place of Issue : Hyderabad, India
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