Customer Service Representative
Resume:
Timothy Burton
New Albany In, *7150
**********@*****.***
OBJECTIVE: Obtain a position at a Company where I can maximize my management skills, quality
assurance, program development, and training experience.
SKILLS
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent
projects.
• Exceptional listener and communicator who effectively conveys information verbally and in writing.
• Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex
work processes.
EMPLOYMENT
8/11-1/12 Prestige Maintenance- Area Manager
Managed and supervised accounts is five States, hire and fire workers, payroll, handle all personnel
matters, locate new contracts, startups of all new accounts, visit and conduct periodic store audits with
account-store management, train workers, ensure certain account-identified service workers are
performing weekly “Pass/Fail” requirements and enter data into specific store computer system, Monitor,
manage and inventory stock and materials; coordinate with Purchasing to resolve supply issues, respond
to customer requests promptly, resolve customer complaints, build strong relationships with all accounts
and develop team for accountability, attend key contracted accounts meetings, and control and review
expenses to ensure compliance with area-related labor budget allocations and projections.
8/08-9/11 Eurest Services- Supervisor
Insure all tasks are completed in a timely fashion by all staff, order supplies, and handle all paperwork.
2/07-05 General Electric- Supervisor
Attend to Executive’s needs; handle all cleaning of the whole facility, Head Concierge.
10/01-2005 Floyd Co Head Start- Lead Custodian
Scheduled and supervised a staff of six. Insured all 8 schools met state policies and regulations, order all
cleaning supplies for all locations, ran a bus route.
8/99-2001-Bert H Huncilman & Sons-Shipping Coordinator
Responsible for all production and shipping inquires, liaison between Production Output Department and
the Scheduling Department, inventory control, made sure all finished products were checked in and out,
coordinated scheduling of all freight and shipped to their designated locations worldwide.
Timothy Burton
4236 Danny Drive
New Albany In, 47150
**********@*****.***
2/96-8/99-Humana Inc.-Customer Service Representative
Answer customer questions concerning their insurance plan coverage, co-payment, prescription plans,
and locate doctors within their network. Resolve inaccuracies, and referred customers to other
departments when necessary. Received and posted payments to customer accounts.
Contact this candidate