Customer Service Insurance

Toby Bloom

**** ******** ***** **.**, Albuquerque, New Mexico 87111

********@*****.***

Tel: 505-***-****

Personal Statement

I am a team player,who develops relationships in all departments where I work, through clear communications. I enjoy

working with people and helping improve their lives. I get along with my fellow workers. I am an ambitious and hard

worker.

Work Experience

Customer Service (Jun-2012 - Present)

Sitel, Albuquerque, New Mexico

Demonstrated excellent customer service skills, while using a computer. Maintained a 40% customer retention for

customers calling in to cancel their service with Direct TV.

Insurance Broker (Jan-2000 - Present)

Integrity Insurance, Albuquerque, New Mexico

Generated new clients through the use of different marketing strategies. Serviced client base and kept client persistence

of 90%

Generated new premium of $130,000 last year.

Patient Care Advocate (Jul-2005 - Oct-2008)

Express Scripts, Albuquerque, New Mexico

Handled all patient calls including billing questions. Effectively managed a high volume of inbound calls from patients

and pharmacies, and doctor offices.

Addressed and resolved patient calls professionally.

Provided accurate and appropriate information in response to patient inquires.

Insurance Broker (Jun-2003 - Jun-2005)

Affiliated Mortgage Protection, Albuquerque,New Mexico

Cultivated a client base and serviced existing clients.

One of the top producers in the office.

Health Educator (Aug-2002 - Sep-2003)

Life Masters Self-Supported Inc., Albuquerque, New Mexico

Enrolled new patients while using software to assess their health risks.

Managed customer calls effectively and efficiently in a complex, fast paced and challenging call center environment.

Developed effective relationships with all call center departments through clear communication.

Education

Certificate - Universal Health Care, Albuquerque, New (Jan-2012 - Apr-2012)

Mexico

Graduated with a Certificate of Nurse aide from the State of New Mexico.

Bachelor of University Studies - University of New (Aug-1982 - May-1989)

Mexico, Albuquerque, New Mexico

G.P.A. 3.00

Bachelor of University Studies - University of New (Aug-1982 - May-1989)

Mexico, Albuquerque, New Mexico

G.P.A. 3.00

Majored in Health Promotion

Did two internships while in school. The first was at the University of New Mexico Wellness Center. For the second one,I

designed a stress management program for the local police department.

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