Project Manager Quality Control
Resume:
***** ******** *** *** **** . Downey, CA *****
Phone 562-***-**** . E-mail **********@*****.***
Gilbert Michael Salinas
Professional experience
**/****-**/**** *******/at Mercury
Insurance Brea, CA
Network Operations
As a NOC engineer I would monitor systems conditions and document
any changes made to the network. Also to ticket and report any
issues that affects business. Ticketing and escalation would be
necessary to track all problems as well as engaging fix agent in a
timely matter to correct any network health anomalies. Several
tools are used such as ServiceNow, Tivoli, Netreo, Omni Center,
LexisNexis, and PRTG. Also the ability to navigate through Windows
and Linux environment. Currently have ITIL Foundation Training and
ability to multitask and delegate work.
01/2008-04/2012 Time Warner Cable El Segundo, CA
RNOC Technician
Responsible for the timely detection of failures in the network,
accurate diagnosis and severity determination. Responsible for
engaging the appropriate groups to restore any interruption of
service and communicating updates during the life of the event.
Utilizing various network tools including Cisco CTM, Netcool,
IneoQuest Ivms, IGlass, NYROC, Nagios and Remedy to ticket and
track events. Monitoring network health, establishing baseline
trends and detecting network health anomalies.
01/2006-01/2008 Charter Communications Long Beach, CA
Construction Tech/Lead/Maintenance Technician
Ensured network plant was within quality specifications to ensure
high network availability and reliability of all Charter
Communications services. Processed trouble, problem isolation,
monitoring and preventative maintenance tickets. Designed new
plant with developers and created proposals for scope of work.
Distributed assignments and materials to contractors. Conducted
quality control of contractor work.
07/2005-12/2005 Charter Communications Long Beach, CA
Service/HSI Tech/Maintenance Technician
Worked service calls for cable television and high speed internet
service at residential homes and MDU, SDU and CBN properties.
Educated customers on the use of their video services, high speed
internet and general computer practices. Maintained vehicle and
equipment.
12/2004-07/2005 Vozzcom Inc. Signal Hill, CA
Operations Manager
Managed office and field personnel. Assigned installation and
disconnect routes to field techs. Performed quality control and
assistance on field techs routes with escalated customers. Hosted
operations meetings with client management to address any concerns
with Vozzcom's performance. Prepared billing and payroll reporting
for distribution to corporate office.
03/2003-07/2004 Pursuit Technology Buena Park, CA
Technician
Installed emergency equipment, computer and surveillance systems
in police and fire vehicles. Performed quality control checks on
installations.
02/2000-02/2003 Cana Communications San Diego, CA
Technician
Performed rough balancing, nodes sweeps, verification of unity
gain and CLI checks to ensure cable plant was within acceptable
specifications. Maintained vehicle and equipment.
07/1996-01/2000 WorldBridge Broadband Monrovia, CA
Project Manager
Managed out of state projects for ingress suppression, node
sweeps, node certification and proof of performance (POP) testing.
Used several meters, voltage detectors, CLI equipment and HP
spectrum analyzers to check for any damage to distribution lines.
Repaired any CPD problems that would fail FCC testing regulations.
Prioritized work issued to Field Techs. Supported projects to
build mini Headends in Broward Country, Florida.
06/1994-06/1996 TCI City of Industry, CA
Service and Audit Technician
Worked service calls for cable television at residential homes.
Educated customers on the use of their video services. Maintained
vehicle and equipment.
04/1991-06/1994 Continental Cable Downey, CA
Install Technician
Worked install, relocate, disconnect and audit service calls for
cable television at residential homes. Educated customers on the
use of their video services. Maintained vehicle and equipment.
Education
06/1988-12/1988 Cerritos College Norwalk, CA
General
06/1986 Norwalk High School Norwalk, CA
Diploma
1987-1991 United State Marine Corps
1st Marine Division/11th Marine Artillery Regiment
Camp Pendleton, California
References
Mercury Insurance - Todd Webb (Supervisor) 714-***-**** or 714
336-2909
Time Warner Cable- Estella Arias-Crawford (Supervisor)
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