Customer Service Administrative Assistant
Resume:
HANADI ARJAN
**** *** ****** #*, *** Diego, CA **101 • Phone: 310-***-****
***********@*****.***
EDUCATION
California State University, San Bernardino San Bernardino, CA
Bachelor’s Degree in Criminal Justice and Arabic December 2012
Dean’s Honor List; Academic Achievement Excellence
Model Arab League Conference - Represented School’s Team and Won First Prize
Summer Arabic Intensive Program – Mentor
2013 Model United Nations – Primary School Representative
Victor Valley College Victorville, CA
Associates of Science in Administrative of Justice June 2011
Dean’s Honor List
Victor Valley College Victorville, CA
PC 832 Law Enforcement Course Certificate August 2011
Lebanese University School of Law Tripoli, Lebanon
Bachelors of Law December 2008
MEMBERSHIP
Golden Key Honor Society December 2012 - Present
EXPERIENCE
Hasbini Law Firm San Diego, CA
Client Relations Liaison January 2011 - Present
Prepare and distribute work detailed monthly, quarterly and yearly reports to clients;
Provide required information and documents to clients;
Submit client meeting reports to manager or supervisor;
Provide feedback to management on areas of improvements;
Plan and schedule monthly meetings with clients;
Monitor client satisfaction through follow up on solving client issues and problems;
Collaborate with clients to identify and implement value added services.
Levis Jeans Company Banning, CA
Customer Service Representative/Client Liaison April 2010 - November 2010
Conferred with clients to provide information about services and obtain details of complaints;
Kept accurate records of client questions and/or comments as well as corrective actions taken;
Assessed validity of clients' complaints; obtained and examined all relevant case information;
Communicated with clients outside the U.S. including Europe and the Middle East.
Family Line Furniture Banning, CA Administrative Assistant December 2008 - December 2009
Prepared memoranda, correspondence, reports, and other documents at the request of supervisor;
Resolved routine and recurring problems arising from customer complaints;
. Placed orders and shipments of various merchandise and products; processed routine and uncommon requests and inquiries when necessary;
File correspondence, invoices, and other records in alphabetical and numerical order or according to subject matter as established by organization's rules and regulations;
Managed showroom and displayed furniture to make it appealing to potential customers.
Beirut Education Center Beirut, Lebanon
Teacher October 2002 - November 2007
After-school special instructor for sixth to tenth grades introducing courses in Math, Algebra, Geometry, French, Arabic, Biology, and Physics;
Fully explained lesson and course plans and thoroughly walked through the material necessary for students to improve their level of education and academic skills;
Constructed outline for course material; thoroughly examined and kept orderly records of student progress;
Applied essential teaching skills and techniques and enabled students to progress and improve academically and in after-school program; helped many students achieve considerable academic success;
Instrumental in compiling, editing, and proofreading educational training material necessary for competitive teaching profile.
SKILLS
Microsoft Office Suite Teaching Skills Filing and Editing Supply Purchasing
Type 65 WPM Fluent in French Maintaining Records Inventory/Stocking
Case Management Fluent in Arabic Account Payables Scheduling Duties
Web Design Fluent in English Account Receivables Customer Service
REFERENCES
Habib Hasbini, Former Employer 945 4th Avenue, Suite 309, San Diego, CA 92101
************@*******.***
Andrew Desposito, Lawyer 1556 2nd Avenue #6, San Diego, CA 92101 760-***-****
******.*********@*****.***
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