Human Resources Customer Service

CAREER SUMMARY: Seasoned Human Resources professional with extensive

experience

in benefits administration, recruitment, employee retention, and workforce

development

practices seeks a benefit administrator position that will utilized the

skills and experience

gained working in various non-profits and for profit industries.

EDUCATION:

Indiana Wesleyan University Cleveland, OH Associate

Business Management

Anticipated Bachelors degree: November 2013

QUALIFICATIONS:

PCRecruiter Recruitment System

Microsoft Office (Word, Excel, Power Point, HRIS, Publisher, Access)

PC Recruiter - Internal candidate referral database

TALKS system- External and Internal candidate referral database

PROFEESIONAL EXPERIENCE:

United Labor Agency (Employment Connection) Cleveland, OH

2010 to Present

Business Service Consultant

. Develop talent bank of resumes of jobseekers using predictive dialing

system, recruitments, Rapid Response events and SCOTI LE database

. Contact area employers by phone, mail and in-person visits to develop

new job openings for job seekers of workforce development network.

Maintain superior knowledge of sales techniques including cold calling

(in-person, via telephone) networking and lead generation

. Work in tandem with a One-Stop staff to fill open positions and meet

placement goals

. Maintain contact with an on-going list of employers for potential job

referrals for clients

. Record job orders in SCOTI or other database as directed by One-Stop

staff

. Assist in the development and delivery of career expos and job fairs

with area employers for jobseekers

. Accept employer calls regarding program services and eligibility

guidelines

. Develop and implement on-site recruitments for area employers.

. Meets objectives, goals and deadlines on time and keep accurate

records of all activity as it relates to established individual and

team goals.

. Maintain a professional appearance and dress in business attire.

. Maintain and increase knowledge of organization's product services and

grants to facilitate sales efforts.

Recruiter

. Serve as primary contact for human resources/recruiter and conduct pre-

screen interviews of potential candidates and make direct referrals,

excellent at building rapport with individuals

. Sell, Influence, obtain "buy in" of available services for area

businesses and follow up on contacts

. Update and maintain recruiting database with new employer information,

run query reports for job matching and review data for increased

decision making ability

. Assist job seekers with resume

. Quality control for the PCR database

. Perform Rapid Response orientation using PowerPoint document to area

business experiencing lay off's or significantly reducing staffing

level; orientation provides information and referral resources for

affected employee's

. Trained new employee's on database, making Rapid Response

presentation, the process for conducting on-site recruitments and how

to effectively communicate with businesses and customer service skills

. Conducted screening assessments to qualify candidates for available

job opportunities

. Input placements into the system once candidate have been placed in a

position

United Parcel Service Highland Hts., Ohio 1999 to

2010

Human Resources Generalist

. Supervised staff of 6

. Assisted employees with benefit questions and assisted them when

needed; met with health insurance vendors in regards to establishing

better benefits, updated employees benefits with adding, deleting and

canceling insurance; created wellness activities for the company

. Maintained requisition process, including working with various hiring

managers and updating internal applicant database system

. Sourced and staffed both exempt and non-exempt level employees in the

North Ohio division

. Worked directly with logistics in processing both temporary and

permanent drivers within region

. Assisted with implementation of all facets of recruiting including,

college relations, job fairs, interviewing, and advertising

. Facilitated weekly pre-employment informational seminars and new hire

orientations

. Tracked various statistical information on a daily basis including

candidate flow, new hires, and diversity

. Assisted management teams within the facility as needed

. Offer support to other regions to help achieve overall company goals

Assisted with Employee retention by doing employee follow ups and

recognition

. Implemented best practice audits

. Reduced turnover by assisting staff level managers in performance

reviews, information session for new hires, observations, open door

policy reinforcement

. Promoted 3 times since original hire date to achieve current position

Contact this candidate