Customer Service Project Manager

Brynda Howard **** N. Windsor Drive San Bernardino 92404, California, US

Mobile Phone: 323-***-**** Secondary Phone: 909-***-****

E-mail: **************@*****.***

OBJECTIVE

To obtain a position that will allow me to utilize my strong analytical and administrative skills.

WORK EXPERIENCE

Independent Contractor….Hukel Satellite Communications San Bernardino, CA June 2012- Present

Outside sales for different authorized retailers. Salary is commission-based only for each retailer, and it varies per company / per subscriptions. Sun Newspaper/Dish Network/ADT Security Systems/Vonage/DirecTV/ TWC/ Water Filtration

IHSS Care Provider May 2011 - present Sandra Howard Residence San Bernardino, CA Other/Not Classified

General housekeeping (sweeping, mopping, washing clothes and dishes, running errands, grocery shopping, assistance with personal grooming, assist with bladder care and bedding cleansing, medication organization and distribution.

Check Processer/Independent Contractor September 2010 - May 2011 Apple One Staffing Inc. Glendale, CA Financial Services

Receives assignments ranging from check imaging, extraction, reception, data entry clerk, and order entry; with the rate of pay of $11 and up per hour; depending on the assignment.

Lockbox Processing Specialist November 2002 - June 2009 Bank of America Los Angeles, Ca 90018

Verifying the negotiability of checks, Check Imaging, Extraction, Power Encoding, MICR Line Repair, And-Money Laundering Detection, processing and identifying Domestic, Canadian and Foreign Checks and Database Management.

Customer Account Executive February 2005 - June 2006 Comcast Cable c/o Mentor 4, Inc Hollywood, CA Other/Not Classified

Handle medium volume of incoming telephone calls, covering limited range of customer services in a prompt and professional

manner, obtaining all information for resolution of transaction. Answer customer questions regarding billing, service problems. Products and features. Correct errors and discrepancies on customer billings as necessary. Prepare work orders for maintenance requests after determining if field visits are required, and ensures appropriate follow-up procedures are met. Perform billing and posting of customer accounts. -Resolve delinquent account balances.

Customer Service Rep/ Cashier December 2001 - November 2002 Pro Staff, Inc Beverly Hills, CA

Temporary employee: receives assignments ranging from cashier, receptionist, data entry clerk, order entry, warranty processing clerk with the rate of pay of between $9-$ 12 per hour; depending on the assignment. Filing, phones, data entry, cash register, cash-credit card-debit card-food stamps-WIC transactions.

Billing Support Representative February 2001 - September 2001 PayCom.Net Marina Del Rey, Ca 90292

Third party Credit Card Billing Verification, Inbound Customer Service, Data Entry, Fraud Detection, Quality Assurance Reports, Email Management and answering multi-line phones.

Law File Clerk August 2000 - January 2001 Sands, Narwitz, Leonard & Lerner Los Angeles

Filing, sort-process-distribute correspondences for 14 Law Firms. Answer 4 lines, with 10 extensions each for multiple Attorneys. Fax and copy case files for the Attorneys (upon request)

Administrative Asst in A/R Sales Dept. May 2000 - August 2000 Scope Industries Inc. Santa Monica, CA

Order Invoicing, A/R, Customer Svc, Vendor Conferencing, and Data Entry, utilizing customer database to bill vendors.

Call Center Rep March 2000 - May 2000 Aegis Communication Inc Hollywood, CA '

Outbound calls to residents to offer Domestic Long Distance Service. Promote the AT&T "Win-Back opportunity", to previous customers who were illegally switched from AT&T Domestic Long Distance, by resellers and other common carriers.

OEM Warranty Clerk August 1999 - December 1999 Clarion Corp. of America Gardena, CA 90247

F/T Customer service on phones (and by fax), data entry, inventory accounting. Processing Warranty Claims for major Auto Dealerships, i.e. (Lexus, Infiniti, Ford, Nissan, and Lincoln/Mercury.)

Customer Svc Acct./Admin. Receptionist April 1998-May 1999 The Furniture Store Inglewood, CA 90303 Retail

Customer Service, answering multi-line phones, AYR, A\P, Inventory Accounting, open & close the store, re-arrange furniture displays, maintaining customer database, sending and receiving faxes to vendors.

EDUCATION

Certification, Computer Operations, - June 1997 ROP Program San Bernardino, CA Microcomputer Operations Certificate

May 1997 INROADS Program San Bernardino, CA Living Skills Certificate Certification, Academic Curriculum,

October 1996 Chaffey Adult School San Bernardino, CA G.E.D.

June 1984 Eagle Group Inc San Bernardino, CA Fragrance consulting & identification. Trained & Supervised 3-15 persons

per day on outside sales, business-business, and family & friends satellites. Professional, Retail - Outside Sales, Management.

SKILLS

Intermediate Intermediate Intermediate Intermediate Intermediate Intermediate Intermediate

Word 7.0 Excel 7.0 Accounts Payable Accounts Receivable PowerPoint Numeric 10 key 5102 kspm Alphanumeric 4848 kspm

REFERENCES

La Tonia Mitchelle Homemaker 323-***-**** *******@*******.*** Personal

Ady Kings OEM Warranty Supervisor, Clarion Corp Of America 1-800-***-**** adykings/grd/*******@*******.*** Professional

Conrade Gamble General Manager, The Furniture Store 310-***-**** Professional

Kasabian Woodard Director of Operations-Cust. Svc., PayCom.Net 310-***-**** ********@******.*** Professional

Sharon E. Smith LVN, Project Manager Kaiser Permanente 909-***-**** *******@*******.*** Personal

Janice Kirskey Prayer Warrior, Elder Board One6 SDA Church 909-***-**** ************@*******.*** Personal

Salvador Selva Midnight Mgr GTS Production Bank Of America 213-***-**** Professional

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