Customer Service High School

Terrie Feher

*** **** ******, **** **********, PA 18041

Cell: 267-***-**** : **************@*****.***

Career Overview

Personable and responsible Cashier/Customer Service Associate with over 5 years in retail and customer service as

well as office/clerical experience. Solid team player with upbeat, positive attitude..

Core Strengths

Strong organizational skills Cashiering Experience

● ●

Active listening skills Supervisor Experience

● ●

Seasoned in conflict resolution

●

Courteous demeanor

●

Energetic work attitude

●

Telephone inquiries specialist

●

Customer service expert

●

Adaptive team player

●

Opening/closing procedures

●

Data Entry

●

Switchboard Operator

●

Filing Experience

●

Proofreading Experience

●

Multi Tasking

●

Accomplishments

Customer Assistance

W orked with company systems and diligently completed all assigned tasks, working overtime as needed.

●

Customer Service

Researched, calmed and rapidly resolved customer conflicts

●

Customer Interface

●

Greeted customers upon entrance and handled all cash and credit transactions.

●

Assisted customers over the phone regarding store operations, product, promotions and order s.

●

Multi-tasking

●

Cashiered with two cash registers at once in tandem to maximize customer flow.

●

Database Maintenance

●

Assisted in the managing of the company database and verified, edited and modified information.

●

Work Experience

Adset Supervisor/Customer Service Associate/Associate

November 2007 to Current

Kohls – Lansdale, PA

W orked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and

invited customers to return to the store .Assisted customers with store and product complaints.Guaranteed positive

customer experiences and resolved all customer complaints. Maintained adequate cash supply in cash drawers in

multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of

customer service. Assisted customers in finding out-of-stock items. Recommended, selected and helped locate

merchandise based on customer needs and desires .Performed store opening duties, including counting cash drawers

and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper

place.Replenished merchandise shelves with items from the stockroom .Processed merchandise returns and

exchanges. Maintaining accuracy of paper and electronic signs. Overseeing team members. Maintaining workload

planner. Entry of workload into spreadsheet.

Custom Copy Editor

1989 to July 1995

Safeguard Business Systems

Harleysville, PA

Worked as a Custom Copy Editor performing duties including designing checks and business forms from

design specs sent in by distributors. Reviewing design specifications for errors and compatibility of forms or

checks. Working with patterns and measurements to insure compatibility. Contact with distributors via

telephone and in person to review specifications and resolve conflicts. Reviewing files of previous orders to

compare reorder. Proofreading proofs of designs prior to printing. Sending proofs to distributor for review

prior to release for print. Reviewing and processing orders being released for print and making specified

changes. Designing forms and or checks using sketched designs, measurements or via x pattern. Job duties

also included some filing, copying designs for hard copy to refer to when talking to distributor via phone, data

entry and processing of re-run orders. Processing of re-runs included working with distributors to resolve

conflict of error to order, re-working the order or redesigning the order to the corrected specifications.

Receptionist/Switchboard Operator/ Office Clerical

1987 to July 1989

Thompson Chrysler Dodge (aka JZ Motors/Knopf Dodge)

Springhouse, PA

Receptionist duties including switchboard, filing, data entry, greeting customers, assisting customers with

anything they may need to be comfortable in waiting area, typing documents, mail distribution, sorting mail

incoming and outgoing, cashiering duties, preparing invoices for repairs, preparing car sales stickers,

hostessing special events, filing, car title transfer, referring incoming inquiries to proper person/department,

answering incoming inquiries when regarding to services available.

Educational Background

North Penn Senior High School 1985

Lansdale, PA, US

High School Diploma

Specialized coursework Cosmetology Field

Contact this candidate