Customer Service Management

Myles Young

** ******** **** – Lake St. Louis, Missouri 63367

************@*****.*** – Mobile number: 636-***-****

CAREER INTEREST: ENGINEERING • INDUSTRIAL TECHNOLOGY • PROJECT MANAGEMENT

SUMMARY

• Quick learner.

• Detail oriented, organized, highly motivated and productive.

• Dynamic contributor with proven leadership potential and a passion for growth.

• Flexible and accountable team contributor with a strong work ethic, a collaborative balance problem solver.

EDUCATIONAL BACKGROUND

SOUTHEAST MISSOURI STATE UNIVERSITY DECEMBER 2012

CAPE GIRARDEAU, MISSOURI

Bachelor of Technology Management

Related Coursework: Facilities Planning & operation, Supervising Technique, Project Management, Industrial Safety,

Business Management & Marketing, Computer Application, Technical Writing, and Statistical Process Control

UNIVERSITY OF VIRGIN ISLANDS

ST. CROIX, VIRGIN ISLANDS

Associate of Process Technology

Related Coursework: Process Configuration, Industrial Equipment & Instrumentation, Electricity & Electronics

Systems Operation, Safety, Troubleshooting

PROFESSIONAL EXPERIENCE

CHEVY’S RESTAURANT – ST. LOUIS, MISSOURI 2009 - Present

Shift Leader/Server

Provide customer service in a high-volume, multi-tasking dining environment. Responsible for making customer

connections, providing service in a timely manner and ensuring overall restaurant atmosphere is clean and pleasant.

HOVENSA REFINERY – ST. CROIX, VIRGIN ISLANDS 2005 - 2009

Process Operator

Certified to operate Fluidized Catalytic Cracker, Wet Gas Scrubber, and Gas Concentration unit within a petroleum

refinery. Acquired hands on experience with industrial tools & equipment, including exposure to Distributed Control

Systems technology. Maintained process control of gasoline production within a safety conscious environment.

RAINBOW BEACH CLUB – ST. CROIX, VIRGIN ISLANDS 2002 - 2005

Cook

Prepared orders for customers. Trained new employers on functions and service etiquette. Provided additional services

to management as required.

PROFESSIONAL DEVELOPMENT/ASSOCIATIONS

Member, The Association of Technology Management and Applied Engineering (ATMAE)

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