Customer Service Analyst

TIMOTHY J. CARR

**** *** **** *****, **** CITY, FL 33868

863-***-**** ********@********.**.***

OBJECTIVE:

Fulltime, part time or contract programmer/analyst work on IBM I-

Series using my skills and experiences.

SKILLS:

Programming in all RPG, CLP, SQL, Query, Hawkeye, DBU, EZVIEW - SYS38,

AS400, iSeries systems.

Projects: Handle from inception to installation. Work with IT

Director and Users to flesh out specifications,

provide estimates, prioritize, write the code, thoroughly

test, quality control, document, train, implement/install,

track and report.

Industries: Direct Mail, Retail and Distribution - order-processing,

inventory, pick/pack, shipping, receiving,

purchasing, marketing, point-of-sale, forecasting, bar-

coding, manifesting, warehousing, financials.

Manufacturing: job accounting, just-in-time inventory.

Travel: Orders, inventory, customer service.

Professional - Exceptional oral and written communication skills with:

Superiors, peers, users, operators and vendors.

Brainstorming solutions to problems - help users identify and

define improvements.

Organized, detail oriented, goal-driven, solid work ethic, self-

motivated, creative.

Conversion Specialist - Hands on Management of five major computer

system conversions.

PC - spreadsheet, word processing, project management.

Personal - Common sense, handle stress and multi-tasking well, sense

of humor, positive attitude.

Disaster Recovery - Compiled / authored company Y2K and Disaster

Recovery Plan.

EXPERIENCE:

3/00 - now TREE LINE DATA, LLC - VT - Senior Programmer / Analyst

Consultant

$85k/yr Software consulting projects for various clients. AS400/I-

Series

11/97 - 3/00 LITTLETON COIN COMPANY - N.H. - Senior Programmer/Analyst

$56k/yr Numerous projects. AS400. Also wrote Y2K plan.

3/93 - 4/96 STATE LINE TACK - N.H. - Hands On MIS Manager - staff of 10

$70k/yr Evaluated, recommended and oversaw the conversion to a new

hardware/software solution. Conversion from an in house software

system running on an AS400 to a feature rich package running on

an RS6000. Major projects included: affinity credit card,

multiple retail store rollout, customer data base processing,

management information reporting, shipping manifest.

8/92 - 3/93 PRACTICAL BUSINESS SOLUTIONS - MA - Programming Consultant

$43k/yr Programming / analyst consultant work at clients including: a

newspaper publisher and State Line Tack.

5/91 - 12/91 STRAWBERRIES - MA - Vice-President of MIS - staff of 8

$75k/yr Managed the installation of a second mainframe and reorganized

the three shift operations. Major projects included: Point of

Sale systems evaluations for 150 stores, management information

reporting.

1/91 - 5/91 SELF EMPLOYED - CT - Programmer / Analyst Consultant

$50k/yr Client - Susan Bates Co. - various projects in a

manufacturing environment.

10/89-12/90 APPLESEEDS - MA - Hands On MIS Director - staff of 9

$65k/yr Brand new MIS department. Oversaw facility design, staffing,

time and action plans, full system conversion & numerous post-

conversion projects and enhancements.

2/85 - 9/89 D.M. MANAGEMENT - N.H. - Programmer / Analyst then MIS Director

- staff of 20

$52k/yr Oversaw three hardware and software conversions as the company

experienced rapid growth through multiple company acquisitions.

Numerous projects in the Direct Mail industry.

Pre-1985 Several jobs in I.T. - ops, programmer, prog/anal.

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