Customer Service Quality Assurance

Jeffrey L. Wonder

**** *. **

Cleveland, OH *4102

E mail: *******@*****.***

Phone: 440-***-****

Alt. Phone: 216-***-****

Objective:

To obtain a position in an industry that is challenging and satisfying. I am accustomed to hard work and long hours that challenge me mentally as well as physically. I take pride in producing something that is vital to the economy. I would also appreciate working in a world-class multi-national company where I can expand my knowledge and experience.

Work Experience:

Employer:

09-2007 to 01-2012

NorthStar BlueScope Steel

Delta, OH

Job Title: Caster Team Member & 310 ton CMS Ladle Crane Operator & Central Maintenance Team Member

Ladle Crane Operator Job Duties:

• Move levers, depress foot pedals, or turn dials to operate “J” hooks and auxiliary hooks to relocate equipment by lifting, moving, or placing loads.

• Inspect and adjust crane mechanisms or lifting accessories to prevent malfunctions or damage.

• Inspect cables or grappling devices and ropes for wear and call maintenance to install or replace cables, as needed.

• Determine load weights and check them against lifting capacities to prevent overload.

• Clean, lubricate, and maintain cables, pulleys, or hooks, making or requesting repairs as necessary.

• Direct helpers engaged in placing blocking or out rigging under cranes.

• Load or unload bundles from trucks or move containers to storage bins, using moving equipment.

• Review daily work or delivery schedules to determine orders, sequences of deliveries, or special loading instructions.

• Weigh bundles, using equipment scales, and verify acceptable weights complying company standards.

Steel Mill Experiences:

100 mm caster operator job duties:

• Pour and regulate the flow of molten metal into molds and forms to produce 100 mm slabs

• Mold set-up by cutting mold gauge for the new slab runs.

• Pull roping to prevent cracking and other defects.

• Take samples and forward them to the lab for Quality Assurance.

• Pouring set-up and start by regulating flow via slide-gate from ladle by push button control and LED readout.

Assisted duties:

• Refractory and ladle re-line, and assisted in ladle gate changes.

• Down-day assistance with EAF re-bricking, caster maintenance, segment and mold top zone replacement.

• Assisted in stores warehouse with shipping and receiving duties.

Crane and equipment experience:

• 310 ton overhead cab ladle crane.

• 10 ton floor mounted remote jib crane.

• 100 ton remote overhead crane

• 15 ton overhead pendant and remote cranes.

• 430 John Deere tractor with front bucket and P.T.O. powered backhoe.

• 5310 John Deere tractor with rotary cutter.

• CAT diesel 10 and 15 ton forklifts.

• Gradall telehandler.

• In-warehouse reach truck.

Employer:

04-2006 to 04-2007

DynCorp International

Fort Worth, TX

Job Title: International Police Liaison Officer

Job Duties: Working with Army Military Police, we traveled in Baghdad and Sadr City to train and assist Iraqi Police in U.S. tactics. In addition to training, our role included gathering information on police staffing, homicide rates, prison conditions, weapons and ammunition inventory and insurgent activity. This information would be recorded in reports and forwarded to DynCorp officials as well as Military officials. We would also complete military reports as required using a MS Excel based tables.

Employer:

10-2004 to 03-2006

ADS Logistics

Macedonia, OH

Job Title: Dispatcher

Job Duties: Customer service with GM, Chrysler and Ford Motor Companies, dispatch steel coil loads and other freight to flatbed trucks, customer service, rate quotes and load data entry for driver pay and maintain contact with the producer to maintain quality standards.

Employer:

10-2003 to 10-2004

G & M Towing

Job Title: Dispatcher

Job Duties: Call screening/intake, assign calls to tow trucks, determine fees, collect and run credit card info. I also did housekeeping while working night shift.

Employer:

10-1988 to 10-2003

Cleveland Police Department

Job Title: Police Officer and Crime Scenes Detective

Job Duties: Basic Patrol with follow-up and

• Impressions include fingerprints, tool marks, footwear, fabric impressions, tire marks and bite marks.

• Forensic Biology includes blood, semen, body fluids, hair, nail scrapings, blood stain patterns.

• Trace Evidence includes gunshot residues, arson accelerant, paint, glass and fibers.

• Firearms, including weapons testing and collection of evidence which included, gun powder patterns, casings, projectiles, fragments, pellets, wadding and cartridges.

• Use of superglue vacuum chamber to identify latent fingerprints for dusting and lifting for identification.

• Use of ninhydrin spray to develop fingerprints on paper products.

Computer Skills:

Proficient using:

• MS Word

• MS Excel

• MS Publisher

• MS Outlook

• MS PowerPoint

• Fax

• Copiers

• Scanners

• Widows based operating systems

Education:

11-2011 3 day in-house training for ISO 9001 and 14001 audits.

06-2009 through 12-2011 Business Administration studies through the University of Toledo.

10-1988 to 02-1989 Cleveland Police Academy.

06-1981 Graduated West Technical High School – Cleveland, OH.

Contact this candidate