Customer Service Manager
Resume:
Driss Ouali Alami
Gatineau,QC j8y 1b5
********@*******.***
OBJECTIVE: CUSTOMER SERVICE
HIGHLIGHTS OF QUALIFICATIONS
. Over 10 years experience as Customer Service Agent
. Highly skilled in client relation building, and persuasive techniques
. Strong communication skills in both written and oral English and French
. Experience working with individuals from divers cultural backgrounds
. Friendly, hard working, reliable, and resourceful
RELEVANT SKILLS AND EXPERIENCE
Communication Skills
. Established mature trust of client by providing more information
. Co-ordinated with the management and team to enhance customer service
. Created new clients and provided clients on the new product
information
. Solved clients problems and created reliance on company's reputation
Sales & Marketing Skills
. Distributed network and updated customer service agents' marketing
techniques
. Followed up sales activities to increase the income of the company
. Organised meeting with team work and management to discuss sales
strategies
. Co-operated with entire team, and created new techniques to insure the
regional market
Administrative skills
. Set up distribution centres and maintain daily contact with
administration
. Consulted with management and presented findings to marketing team
. Hired, recruited and trained customer service agents
WORK HISTORY
Supervisor, Sodexo, Gatineau
2011 - 2012
Cashier,Hartman's, Ottawa
2011 - 2011
Shift Supervisor, Tim Hortons, Ottawa
2008 - 2010
Destrict Manager, First Telecom, Morocco
2001 - 2007
Manager, Jewellery el Alami, Morocco
1996 - 2000
EDUCATION
Bachelor of Arts Degree in English Linguistics
1992 - 1996
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