Customer Service Technician

ROBERT H. HUGHES

*** ******** *****

Tonawanda, New York 14150

Home: 716-***-****

Mobile: 716-***-****

******@**********.***

Please accept this letter and r sum as an expressed interest in applying

my experience and expertise to support and advance your professional

objectives.

With a life-long career as an Electronics Technician, I have a specialty in

Radio Frequency (RF) communications. Throughout my 35-year tenure with

Radio Shack, I consistently received excellent performance evaluations.

I have also been awarded for best quality and for the highest increase in

quarterly production.

Detail-oriented and a superior electronics and electrical troubleshooter, I

am confident that with my background I would make a valuable contribution

to your company.

Thank you for your professional consideration. I look forward to hearing

from you and welcome the opportunity to further discuss my qualifications.

Sincerely,

Robert H. Hughes

OVERVIEW

A detail-oriented and results-driven electronics technician with superior

troubleshooting ability, a record of outstanding quality and completing

repairs on-time or ahead of schedule.

QUALIFICATIONS SUMMARY

BACKGROUND INCLUDES, BUT IS NOT LIMITED TO, THE FOLLOWING KEY AREAS:

Senior Electronics Technician Extensive

Electrical Background

Repair of RF Communications Equipment Cellular &

Landline Telephones

Security Alarm Systems High-Powered Audio

Amplifiers

Police Scanners Business Band Radios

Marine Radios Microwave Ovens

Aircraft Radios Training & Mentoring

Instrument Landing Systems Customer Service &

Relations

Electronics Schematics Analysis Troubleshooting &

Repair Solutions

Quality Assurance & Control Radio Antenna Service &

Analysis

Ordering & Inventory Control Computerized

Upgrades

Handle Customer Phone Calls Knowledge of RF Testing

Equipment

CAREER HIGHLIGHTS

. Awarded as #1 electronics technician (nationwide) for quality.

. Awarded as #1 in region for quarterly increase in production.

. Designed and set up itemized repair procedure codes & forms.

. Successfully repaired 100,000+ electronic devices.

. Outstanding attendance record and issue-free safety record.

PROFESSIONAL EXPERIENCE

AERO INSTRUMENTS & AVIONICS, North Tonawanda, NY

9/11 - Present

Aviation Electronics Technician

RADIO SHACK SERVICE CENTER, Amherst, NY

4/76 - 6/11

Senior Electronics Technician

EDUCATION

CLARKSON UNIVERSITY, Potsdam, NY

B.S. Electrical Engineering program

ERIE COMMUNITY COLLEGE, North Campus, Williamsville, NY

A.A.S., Electrical Technology

CERTIFICATIONS & LICENSURE

FCC General Radiotelephone Operator License

ICET Certified Electronics Technician

Licensed Amateur Radio Operator-KA2WEY

ACTIVITIES

Past President, Buffalo Astronomy Association

Member, Buffalo Amateur Radio Repeater Association (BARRA)

Flagging and Communications Operator, Watkins Glen International Speedway

Member, Niagara Frontier Boat Racing Association

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