Customer Service Representative

James H. Upshur

Hawthorne California *****

Cell 323-***-****

Email: abgozy@r.postjobfree.com

Professional Customer Care and Sales Specialist

* ***** ** ********** ** High Volume Call Centers

Offering Nine years of experience providing the best customer support in busy call

center environments for wireless cell phone company and telecommunication industry

employers.

World class, professional customer service representative:

EMPLOYMENT EXPERIENCE

Voce* Wireless (Supervisor Customer Concierge Service Representative,

October 2005 to February 2012- $17.00/hr)

• Customer Concierge Service Representative at a high-volume call center within a deadline-driven

environment. I helped resolved customer technical issues by utilizing computer skills in

provisioning, checking for service and area coverage with emails and text messaging

• Assist customers with returns, purchasing protection plans and service packages.

• Scheduling in-home services via online interface.

• Answer telephone inquiries from customers and stores regarding the status of units and other

service issues.

• Assist with new employee training including store policies, services, financing options and register

operations.

Aegis Communication (Manager Customer Service Representative,

March 2003 to October 2005 - $9.00/hr)

I handled high volume incoming calls, from account holders, responded to inquiries, resolving problems

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and correcting billing questions errors.

I provided soft sales for residential lines. I also used consultative selling techniques to provide leads for

•

the company.

Cowen Carpet Cleaning Inc.: (CEO, Customer Service Representative,

January 1995 - Present $15.00/hr)

Received, schedule and assign client technical support requests via phone and email.

•

Monitor support requests from assignment to completion.

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Follow-up with clients to verify accurate and complete problem resolution upon completion

•

I was recognized as the "#1 Customer Service Rep" in fall 2004. I Co-developed on-the-job training

program that reduced training time from eight weeks to five. Earned 100% marks in all categories such as

script communication skills, listening skills, problem resolution and politeness. Also recognize for initiative,

enthusiasm, tenacity, persuasiveness, customer focus and dependability in performance evaluations.

EDUCATION:

4/2001-6/2001, West Los Angeles Collage, Culver City, CA

Computer Tech, Action Studies Customer Service Skills Training, Los Angeles, CA

Attended Fred Pryor and Skill-Path Seminars Completed five 4-hour modules of customer service

training. Completed voluntary customer service training to learn ways to enhance customer Topics

included how to: Greet transfer and hold calls, Build rapport, listen, clarify and manage conversational

satisfaction and improve productivity.

References Available upon Request Thank you. Enjoy!

Professional Customer Care/Sales Specialist

James H. Upshur

Hawthorne California 90250

Cell: 323-***-****

Home: 323-***-****

Email: abgozy@r.postjobfree.com

To Whom It May Concern

Hello I am reaching out to you letting know how I am very excited you have consider this

letter of introduction.

It is my pleasure in expressing interest in exploring employment opportunities as a

professional in/outbound customer care service/sales representative with your company. I

have an unwavering commitment to customer service, with the ability to build productive

relationships, resolve complex issues and win customer loyalty. I like using skilled

technique in the art of negotiation to provide strategic relationship/ partnership-building

skills. I listen attentively, to solve problems creatively and I also use tact and diplomacy

to find common ground and achieve win-win outcomes.

I’m an adaptive flexible individual seeking a permanent or temporary job opportunity

where integrity, strong works ethics may be appreciated. I am a diligent, detail-oriented

individual that believes exuding professionalism is paramount to a company’s success. I

excel in multitasking, so fast paced environments are of no concern. My professionalism

is truly evident when I am on the call center floor as I always look to ensure every

client’s comfort and satisfaction. I want nothing more than to share my experience with a

great company that is looking to acquire a great asset!

I hope that you can use someone with my qualifications, skills and abilities. I would

appreciate meeting with you to discuss how I can make a positive contribution to your

team.

Upon your request, I can provide more details and answer any additional questions via

phone or at an arranged meeting. I will look forward to hearing from you.

Thank you for your time and consideration.

Sincerely,

James Upshur

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