William H. Jurgensen III
**** *********** ***** **********,** 95829 Home: 916-***-****
Objective: To secure a long-term, challenging position that will utilize my experience and knowledge
of operations, organizational abilities, and business experience to positively affect department goals
and accomplishments.
09/2011 – 04/2012 Franchise Tax Board Sacramento, CA
Day Shift Supervisor – Mail Operations
Supervise and directing mailing machine operators and providing general direction. I am
responsible for origination of the workload and quality control. I prepare postal reports,
operator performance and scheduling.
07/2005-09/2011 Department of Motor Vehicles Sacramento, CA
Day Shift Supervisor Mail Operations
Supervise and directing mailing machine operators and providing general direction. I am
responsible for organization of the workload and quality control. I prepare postal reports,
operator performance and scheduling.
10/2002- 07/2005 Admail West Sacramento, CA
Day Shift Supervisor Mail Operations
Supervise 18 team members. Responsibilities consisted of:
Assign Team members to designated machines.
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Oversee all aspects of Production.
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Quality checks every 15 min to ensure 100% accuracy.
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Knowledge of USPS Postal Regulations.
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Communicate between internal and external customers.
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Train team members on machines.
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09/01-09/02 Unemployed
05/2001-09/2001 Grizzard Advertising Atlanta, GA
Production Supervisor Mail Operations/Warehouse Manager
Supervise 25 team members. Responsibilities consisted of:
Assign Team members daily to specific machines and duties.
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Assign Team members to machines according to their capabilities. Responsible for close
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supervision of Quality Assurance.
Ø Overseen all aspects of Warehouse duties and responsibilities.
Ø Staffed work as assigned as well as hiring, cross training and helping out when needed.
Ø Capable of all aspects of Mailing Assignments as well as Warehouse duties.
Ø Overseen all equipment pertain to Mailing and Warehouse.
Ø Reviewed Plant specifications as part of the Management Team.
02/2001 05/2001 DATADIRECT Atlanta, GA
Production Manager – Mail Operations/Warehouse Manager
• Supervise team of 12 Machine Operators and Sorters. Responsibilities consisted of:
Assign team members daily to specific machines according to job priority and team
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member experience.
Ø Ongoing quality checks of team member's output and progress of jobs.
Review the job dockets and production sheet daily to prioritize jobs to be worked based on work
that was done the night before, job quantity and due date. Help the night shift team leader prioritize
jobs to be done that night. Demonstrated ability to handle high volume of Work, constantly
changing job priorities, and meeting Customer expectations
• Using information from' the job dockets, pull material for jobs to be done the next day from
the warehouse, using a forklift if required, and place in staging area.
• Interview and evaluation of potential team members.
• Oversee Warehouse Supervisor and all aspects of the warehouse.
• Oversee Truck Driver pertaining to delivering mail to the post office.
01/1994 02/2001: K/P Corporation San Leandro, CA
Production Manager Mail Operations'
• Supervise team of 25 Machine Operators and Sorters. Responsibilities consisted of:
Assign team members daily to specific machines according to job priority and team
Ø
member experience.
Ø Ongoing quality checks of team member's output and progress of jobs.
Ø Oversee team member's daily 5-minute maintenance of the machines.
Ø Approve vacation and time off requests; write and post work schedule for team members
bi-monthly.
Determine staffing and training needs for team members. Ensure all team members
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cross-trained on all Mail Operations functions.
Facilitate weekly team meetings with Project Management to review goals and
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objectives.
Ø Conduct annual reviews with team members and discuss the following:
Performance
Career assessment
Expectations
Wage review
Corrective actions if necessary
Demonstrated ability to communicate effectively with Clients and promote products and
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services
Ø Promote teamwork, process improvements, and Human Actions.
• Review job dockets daily received from Project Management to ensure complete and accurate
information.
• Review the job dockets and production board daily to prioritize jobs to be worked based on
work that was done the night before, job quantity and due date. Help the night shift team leader
prioritize jobs to be done that night. Demonstrated ability to handle high volume of work,
constantly changing job priorities, and meeting Customer expectations
• Using information from the job dockets, pull material for jobs to be done the next day from
the warehouse, using a forklift if required, and place in staging area.
• Chart monthly, jobs completed that month and turn-around time. Standard turn-around time
is 48 hours. Consistently at 98% turn-around time.
• Work with Facility Management Team (FMT) to develop Mail Operations portion of the
annual business plan, Standard Operating Procedures (SOPs) and implementation of ISO 9002.
•
1
05/1988 01/1994: Hunter Mail, which became K/P Corp. 6/93 San Leandro, CA Machine
Operator/Inserter Operator/Prism Inkjet Operator/Scitex Inkjet Operator/Sorter
Set up machines and ran the jobs that were assigned by the production manager.
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• Received Employee of the Month award 3 times while Employee of the Month program was
active.
Certification
Certified in the following:
Forklift Operator
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Inkjet Operator (Scitex 510*-****-****)
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Inserter operator (Bell and Howell, Inserco, Mail Crafter)
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Label operator
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Mail sorter
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Pony (Baum) folder operator
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Prism Operator
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Production Manager
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Warehouse Manager
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Shipping/Receiving
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Scheduler
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Sit-down Lift
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Stand-up Lift
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Stahl Folder
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Ge-Vehren tip on glue system
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Courses
Business Literacy 101
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Criticism and Discipline Skills for Managers – Career Track
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Exceptional Supervisor – Dunn and Bradstreet
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Handling Difficult and Demanding Customers - Padget Thompson – American
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Management Association
Ø Situational Leadership
Ø Supervisor's workshop – Dunn and Bradstreet
Skills
Skill Level Last Used Experience
Management Advanced Currently used 14 years
Microsoft EXCEL Advanced Currently used 10 years
Microsoft Word Advanced Currently used 10 years
Affiliations
01/1994 - Present MFSA (Mailing Fulfillment Service Association) Member
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05/2001 - Present SEMA (Southeastern Mailers Association) Member
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