Customer Service Sales

STEVEN GOLDBERG ** Tavistock Drive, Little Egg Harbor, NJ 08087

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***************@**********.*** . Home 609-***-**** . Cellular (609) 276-

4836

Summary

More than 15 years of experience in Management, Business Development,

Sales, Training and Productivity Enhancement. Qualifications in general

management, human resources, customer relations and communication. Decisive

and direct, yet flexible in responding to the constantly changing demands

of staff, customers and operations throughout the company.

Areas of Expertise

> Self-motivated individual with exceptional leadership, organizational

and supervisory skills, encompassing key values of integrity, honesty,

appreciation, teamwork and growth with an eye toward continuous

improvement.

> Established, owned and managed profitable retail sales chain. Within

2 years, created brand and grew business, reaching over $1M in sales,

expanding to 12 locations with over 150 employees.

> Chief Information Officer responsible for healthcare internet portal

for physicians, managing and directing staff, growing market share by

over 400%, and introducing new revenue streams valued at over $8M.

Managed $2M budget, assisted in IPO, and spearheaded strong web

presence reaching in excess of 800,000 visitors daily.

> United States Army Noncommissioned Officer leading team operations

during Operation Desert Storm gathering and analyzing covert and overt

intelligence, reporting directly to the Battalion Commander.

Honorably discharged with multiple commendation awards, including the

Army Achievement Medal and Army Commendation Medal.

Experience

M-Modal/Spheris/Medquist, Mt. Laurel, NJ 2002 to 2012

Team Leader/Manager

Leading and mentoring teams ranging in size from 10 to 500. Coordinating

with hospitals and other medical facilities; creating, teaching and

enforcing account specifics; and ensuring operational efficiency,

regulation compliance and customer satisfaction while increasing

productivity and revenue.

> Developed and led training module aimed at increasing employee

productivity and profitability which yielded a 200% increase in

productivity and 70% decrease in error submission rate over a 6-month

period. Provide training, feedback and follow-up on team performance,

sales and service.

> Effectively communicated with hospital administrators, officers and

managers to fully understand their needs and goals, and transform that

information into a workable management plan for employees, maintaining

a 95% customer satisfaction rating and record customer retention rate

of 97%.

> Awarded multiple honors for team leadership, mentoring and production.

GoHealth.MD, Cherry Hill, NJ 2000 to 2002

Chief Information Officer

Provided executive leadership as head of IT. Responsible for all aspects

of IT planning, implementation and support worldwide as an integral

component of business plan. Transform IT into strategic business partner.

Manage and deliver multiple large-scale projects on time and within budget.

> Chief Information Officer responsible for healthcare internet portal

for physicians, managing and directing staff, growing market share by

over 400%, and introducing new revenue streams valued at over $8M.

Managed $2M budget, assisted in IPO, and spearheaded strong web

presence reaching in excess of 800,000 visitors daily.

> Created a high-performance team from ground up to plan and implement

technology. Hired, managed and retained staff while fostering

productivity, quality and initiative.

> Effectively introduced and integrated new revenue streams, including

selling, developing and maintaining physician websites. P&L

responsibility, merchandising, and sales.

> Cultivated ideas and relationships resulting in several large-scale

mergers and acquisitions, including a multi-million dollar publishing

agreement in 2001.

Nighty Nite, NY, NJ, PA, DE 1991 to 2000

Retail Business Owner

Established, owned and managed profitable retail sales chain. Responsible

for all aspects of Operations, P&L Management, Budgeting & Cost Control,

Shrink Reduction/Loss Control, Customer Service Excellence,

Teambuilding/Training/Supervision, Inventory Management and Merchandising

Strategies.

> Starting with only a dream and a minivan, began selling clothing and

accessories at flea markets 7 days a week. Within 2 years, created

brand and grew business, opening 12 stores in multiple states; hiring,

training and managing over 150 employees, and reaching over $1M in

sales.

> Produced a 3-fold increase in business equity in the last 2 years

prior to its sale in 2000.

United States Army, US and Abroad 1987 to 1991

Intelligence Analyst

Sergeant (E-5) Intelligence Analyst leading a team of 18 soldiers during

Operation Desert Storm gathering covert and overt intelligence, reporting

directly to the Battalion Commander. Honorably discharged with multiple

commendation awards, including the Army Achievement Medal and Army

Commendation Medal.

Education

Temple University School of Law, Philadelphia, PA 2000

Pursuing a J.D. degree, completed 2 years of law school before being

recruited by GoHealth. Recipient of Temple University Law Foundation

Scholarship and enrolled in Internet Specialized Legal Research and

Writing. Member of Student Bar Association and Intellectual Property

Association.

Temple University, Philadelphia, PA 1998

B.A., Political Science, Minor: Business Administration

GPA: 3.9. Summa Cum Laude, Dean's List 1996-1998, Phi Beta Kappa (National

Honor Society), Golden Key Honor Society, Pi Sigma Alpha (Political Science

Honor Society), and President's Scholar Award recipient.

Summary of Skills

> Employee selection, recruitment and training; leadership, management,

supervision, performance analysis, payroll reporting and regulatory

compliance.

> Developing and conducting training programs, coaching and motivating

staff, developing incentive/initiative programs and enhancing

productivity.

> Problem solving, communication, scheduling, inventory planning and

control, P&L management and productivity analysis.

> Strong customer service, relations and retention skills, as well as

developing and implementing plan for increasing new customer base.

Contact this candidate