Customer Service Project Management

Shelton A. McKellar

**** *** **** ***** **********, GA 30052 678-***-**** ***********@*****.***

Objective

Leadership position within a logistics company allowing for demonstrated organization, customer service,

communication, and project management skills proven by 10+ years of successful facilities management and staff

supervision.

P rofile

Dynamic supervisor with 10+ years of progressively responsible administrative experience. Strong record of

accomplishment, staff administration and development, and employee relations. Civic minded individual with purposeful

desire to motivate youth. Diplomatic and tactful with individuals at the professional and non professional levels.

Accustomed to handling sensitive, confidential records.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated

ability to interact with diverse groups. Excellent team building skills.

Skills Summa ry

Project Management Customer Service Team Building

1. 4. 6.

2. Report Preparation 5. Staffing/Scheduling Professional

7.

3. Written Correspondence Presentations

P rofessional Experience

UNITED PARCEL SERVICE (UPS)

Feeder Specialist/Supervisor, 2005 – 2012

Hub Specialist/Supervisor, 2001 2005

Lead Hub Training Supervisor, 2000 – 2001

Control the daily inbound and outbound continuous flow of 100,000+ packages throughout the facility Maintain

yard control of all building trailers as they enter and depart the property Update trailer distribution codes and other

inbound volume sources Review and analyze data (e.g. volume, missed packages, delivery failures) to create plans

maximizing department results Track modifications (e.g. new customers, new locations, additional loads) to

incorporate into new plans Communicate adjustments to customer requests to ensure packages are accounted for

and serviced in a timely manner Assess projected daily package volume with managers to set staffing levels

according to anticipated volume Generate and review daily Summary Reports of package flow and employee

staffing Complete volume reports to communicate projected transportation flows for subsequent

shifts Maintain systems of communication between various departments throughout a 500+ employee facility

Instructed all new loading and unloading staff on facility procedures Trained 400+ new staff persons to load and

unload packages in accordance with UPS protocols Direct the daily placement and vacation schedules for 30 staff

Assign package loads and tractors to drivers to meet service goals Provide daily performance feedback to

employees Provide managers with status report of regular employee performance reviews Maintain a safe work

environment for employees Discuss defective equipment with the automotive representative to determine necessary

repairs Ensure all staff are in accordance with OSHA Safety Guidelines.

Highlighted Accomplishments ___________________________________________________

LAW ENFORCEMENT AGENCIES ASSISTING IN THE DEVELOPMENT OF STUDENTS (LEAADS)

MENTORING PROGRAM

Mentor, motivate and empower transitional students (e.g. incarcerated, homeless or group homes) and students at

risk of academic failure due to behavior.

Collaborate with parents to develop and implement corrective plan of action to address student issues.

SHILOH ATHLETIC ASSOCIATION

Coach softball and baseball recreational teams that qualified for post season play each year.

Coordinate successful fund raising activities for players and families.

567 Rose Lane Colorado Springs, CO 81207 960-***-**** *******@*******.***

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