Customer Service Manager

Humberto Pe a

** ***** ****, *********, ** ****6 . Home 516-***-**** . Cell (917) 604-

**** . *********@*****.***

PROFILE

Talented and accomplished business professional with extensive background

directing corporate operations and technology groups. Proven ability to

implement effective policies and procedures, enhance productivity and

increase efficiency, direct technical and business teams, coordinate

consultants, and manage programs. Consistent record of growing revenues

while reducing operating costs. Expertise in budget management,

negotiations, forecasting, marketing and customer service. Outstanding

presentation, leadership and communication skills.

FREELANCE

Carizma Limousine, Elmont, NY Jan

2012 - Aug 2012

Chauffeur

Responsible for transporting clients to and from their destinations.

Responsible for the maintenance and servicing of the vehicle after each

job. Ensure the safety of clients and maintain professionalism while

representing the company.

Blue Diamond Limousines, Valley Stream, NY June

2009 - Dec 2011

Accounts Manager

Responsible for the handling of the banking, profit and loss statements,

balance sheets, payroll, accounts payables, accounts receivables of the

company. In addition to main priorities, occasionally service the company

by filling in for chauffeurs when necessary.

PROFESSIONAL EXPERIENCE

BF9 Media, New York, NY August

2002 - May 2009

Director of Operations

Responsible for all the financial aspects of BF9 Media including: banking,

profit and loss statements, balance sheets, payroll, accounts payables,

accounts receivables, collections, cost accounting and inventory valuation.

In addition to handling the financial operations of BF9 Media, I also

oversaw the IT department.

City Guide Publications, New York, NY May

1998 - August 2002

Director of Finance

Responsible for operations pertaining to all the advertising accounts for

both the Finance and Collections Departments of City Guide Magazine and its

sister company, 411 Magazine. Acted as in-house technical supervisor

responsible for all equipment purchases, troubleshooting, assembly and

disassembly of computer systems.

The Manhattan Club, New York, NY May

1997 - March 1998

Portfolio Manager

Responsible for the Mortgaging Service, Accounting and the Collection

department on timeshare sales and construction loans with $225MM in

principal outstanding.

European American Bank, Uniondale, NY

Sept. 1986 - December 1996

Administrative Officer of The Small Business Group

Responsible for collection and handling of problem Business Credit Accounts

and Business Installment Loans with $100MM in principal outstanding on

8,000 loans.

Citicorp Credit Services, New York, NY January

1983 - March 1986

Collector

Responsible for the collection of MasterCard and Visa Accounts. Initiated

demand letters and prepared documentation for accounts recommended for

litigation.

EDUCATION

Economics courses at Pace University

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint, Adobe Quark, Adobe Photoshop, QuickBooks

Fluent in Spanish

Contact this candidate