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Manager Customer Service

Location:
Corinth, MS
Posted:
December 24, 2012

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Resume:

SUMMARY OF QUALIFICATIONS

** + years of corporate leadership experience in a fast paced, state of the

art, manufacturing environment, managing commercial print, advertising and

customer service. Lead highly technical teams in achieving customer

satisfaction. Experienced in B2B environment with the nations leading

retailers. Held active leadership roles on the corporate level as a

General Manager, Production Superintendent, and Maintenance Manager. Lead

projects implemented through 5S / Lean Sigma and were estimated to have

saved the corporation over $500,000 annually. Implemented a relocation

strategy for two KBA 3.5 meter presses, including the dismantle, logistics,

reassembly and production, minimizing downtime.

Summary

|Pressroom Management |Six Sigma / 5S Lean |I.S.O. 9001 Auditing |

| |Mgmt. | |

|Operations Management |Quality Process |Project Management |

| |Implementation |Methodology |

Pressroom Engineering Staff Contract Negotiations

Technical Summary

MS Office Imposition Development Presstech

Implementation

KBA 3.5 Meter Press Technology Gravure Printing Technology

Offset Printing Technology

| | | |

| | | |

PROFESSIONAL EXPERIENCE

Advanced rapidly within the industry starting with Scripps Howard Newspaper

in Memphis in entry-level positions and advancing to operator and technical

troubleshooting roles then transferring to this division, which is

currently owned by Quad Graphics, into senior press operator positions,

press crew leader, shift-supervisor, department manager and production

manager to my current role in charge of the division which is now a

satellite plant to Quad Graphics, Dickson, TN division.

Quad Graphics, Memphis TN

2009 - 2012

Commercial Printing

Division Manager / Memphis and Olive Branch

Manage two facilities totaling 650,000 sq ft.

Organized the closure of both facilities including the relocation and

installation of resources at destination

Ensured facility closures were compliant with environmental

regulations

Developed training programs for relocated equipment including Gravure

/ Offset / Bindery / Prepress

Removed two KBA 3.5 meter presses from the Memphis location

Collaborated with Advanced Engineering Solutions for the dismantle,

reassemble and startup process

Managed the $15 million relocation project to completion, concluding

February of 2012

Quebecor World Printing, Memphis, TN

1976 - 2009

250 employee division of the international, commercial printing company

supporting the advertising-inserts market for high profile retailers. This

division is being consolidated into a newer Quebecor World division located

in middle Tennessee.

Pressroom / Pre -Press Superintendent

. Managed both digital engraving department and creative layout department

for commercial print and Sunday retail inserts

. Led a cost optimization project focusing on reducing production waste

while maximizing the value of recyclable scrap. There was an estimated

savings of $250,000 withi two quarters.

. Led a project to reduce downtime on gravure 3 meter presses. The

downtime was reduced 5 % increasing the uptime to a baseline of 80% and

in some months upwards of 93%.

. Led and managed personnel to achieve high customer satisfaction levels

and complete orders within deadlines

. Managed departmental employees to consistently meet customer

specifications

. Responsible for maximizing the output of the printing process

. Worked directly with the Helioklischograph to ensure the imaging quality

. Lead the implementation of ISO 9001:2000 quality standard

. Trained internal personnel ISO 9001:2000 quality standard process

. Continuously monitor and rapidly adjust to any changes in operations

customer-requirements, delivery-dates and business conditions while

maintaining preventative-maintenance, ISO 9001 and Six-Sigma programs and

meeting the expectations of the corporation and customers.

. Traveled extensively throughout the organization installing and

troubleshooting equipment and procedures plus training and developing

production operators and crews and providing technical support and advice

to the division leadership teams.

. Key member of the management team during multiple, labor-contract

negotiations and in multiple locations. Provided technical and

management advice and successfully ensured the efficiency and flexibility

of the operation while resolving personality issues and other conflicts

that emerged during negotiations.

. Provided multiple training and development programs to department heads,

operators and production crews, successfully updating and improving the

efficiency of many production departments.

. Design and develop equipment upgrades and oversee installations, repairs

and improvements.

MILESTONES

. Saved $4MM over 4 years by implementing and strictly enforcing Lean

Manufacturing concepts.

. Fostered an environment of Continuous Improvement by championing and

implementing leading programs in Best Practices, TQM, Safety and ISO

adherence programs.

Successfully managed the installation of $130MM investment in new, 3.5m,

gravure presses including detailing the specifications, coordinating the

installation, training and developing the production crews, conducting

multiple research, trouble-shooting, training and development trips to

Germany where these presses are manufactured and used.

EDUCATION

Journeyman Press Operator, Memphis, TN

Christian Brothers High School, Memphis, TN

**Attended multiple technical and leadership and business improvement

courses and seminars throughout career.

TECHNICAL SKILLS

. IT Skills include: Proficient in a Windows. Expert in both Gravure and

Offset printing environments.

ADDITIONAL:

. Martial Arts Instructor for 20+ years

. Earned and achieved the rank of Black Belt in Tae Kwon Do and

successfully instructed 100's of students in this sport which demands and

requires strict discipline, self-control and personal-drive and team-

spirit to succeed.



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