Customer Service Sales

Crystal escobar

*** ******* *****(HUTTO, TEXAS 78634((512)318-

1765(*******.********.*******@*****.***

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Objective:

To gain a position that I have the ability to use my skills and experiences

in a call center as a sales representative providing excellent customer

service and or product support and communicating with people from different

backgrounds.

Skills:

Dedicated and detail oriented sales professional with over 7 years

experience in customer service and sales support, account management,

business development and scheduling. Excellent communication skills,

persistant, well organized, and love to be challenged. Thorough knowledge

of reservation systems and transaction processing, I am multidisciplinary

with extensive business management skills. Call center experience working

in a fast paced environment with very little down time. I am a go getter,

self starter, energetic and motivated professional with a can do attitude

and friendly attitude. Experience providing customer service via e-mail,

live chat, and phone, Self starter, excellent phone and e-mail skills,

computer saavy and proficient in Microsoft word, excel and spreadsheet.

Have a strong work ethic, full knowledge in the mortgage industry as a loan

counselor, able to work independently but as a team.

Employment History:

West Corporation- Inbound Sales Rep.-06/2011-12/2012

Inbound sales and customer service for satellite radio, pro flowers, GE,

and Eddie Bauer.

Resolve customer issues in a timely yet professional manner.

Up-sell additional products or upgrade service.

Provide product knowledge, and answer customer questions, as well as assist

with purchasing decision.

Generate new sales with new customers or up-sell current customers.

Payment processing via online payment system.

One West Bank-Loan Counselor-09/2008-06/2011

Provide world class customer service to mortgage holders in a call enter

environment.

Collect on late mortgage payments in delinquency.

Speak with individuals on why they have not paid their mortgage and assist

the customer in coming up with a re payment plan within their needs and

budget.

Loan Modifications, Loss mitigation, escrow, short sales, for closure and

pre-for closure assistants.

Process mortgage and schedule payments via online payment system.

MDEverywhere Inc.- Outbound Sales Agent- 06/2005-08/2008

Outbound cold calling, B2B to medical practices only speaking with

doctors, their assistant, or any decision maker available using an

automatic dialer.

Ask qualifying questions on current medical billing software they are

currently using.

If qualified I would provide them with the benefits of using our medical

billing services which would save them money.

If interested I would then schedule an online web based demonstration of

our service.

Follow up with potential client and close the sale.

Respond to inbound inquiries about our product and services via phone and

or e-mail.

1800flowers- Seasonal Inbound Customer service and Sales-04/2005-11/2010

Provide inbound sales and customer service assistance from a virtual call

center.

Address and resolve order, billing and shipping issues.

Assist customers on final decision of what to order after determining the

budget to meet their need, interests and specific occasion.

Up-sell and cross sell other products such as bottled wine, champaign,

boxes of candy, plush animals, aluminum balloons, vases as well as

preferred card membership offerings.

Contact this candidate