Customer Service Sales

JAYNE ELLEN ILLOVSKY

925-***-**** w *****.********@*****.***

EDUCATION University of Denver, Denver, CO June 2012

B.S. Psychology- Neuroscience, Dean’s List GPA: 3.70

Minors in Biology and Mathematics

California State University East Bay, Hayward, CA Fall 2012

First Quarter of MS Counseling/School Psychology

CLINICAL Gateway Battered Women’s Shelter, Denver, CO Jan 2012- June 2012

EXPERIENCE Undergraduate Intern- Psychology

• Attend to crisis-line calls and observe intake interviews

• Co-lead children’s groups twice a week

Summer Scholars, Denver, CO Oct 2009- Mar 2012

Associate Tutor

• Teach reading to ESL 1st-5th graders, and manage 2 teaching assistants

Serenity Housing, Denver, CO Sept 2010-Dec 2010

Undergraduate Intern- Neuropharmacology

• Met weekly with elderly woman with Dementia, followed her medication and

learned about drug interactions

RESEARCH University of Denver Psychology Labs:

EXPERIENCE Automaticity, Affect, Control and Thought Lab June 2011- June 2012

Senior Research Assistant

• Manage team of 3 junior assistants, greet and welcome participants, administer

tasks, and code and format data collected in Excel

Developmental Cognitive Neuroscience Lab June 2011- Aug 2011

Senior Research Assistant

• Recruited eligible families of infants, ran experiments and organized data

Rape Assistance and Awareness Program Jan 2010-March 2010

Student Research Project

• Analyzed trends in depression and ethnicity in anonymous rape victims

Traumatic Stress Studies Lab Sept 2009-Nov 2009

Junior Research Assistant

• Transcribed participants’ traumatic experiences

WORK Massage Envy Spa, Highlands Ranch, CO June 2010- June 2012

EXPERIENCE Front-Desk Attendant/ Sales Associate

• Provide customer service, schedule client appointments using Millennium

Software, recommend membership packages and skin care products

(exceeding monthly sales targets of 25%), and address client concerns

Kate Spade (Liz Claiborne Co.), Walnut Creek, CA Nov 2008-Jan 2009

Holiday Sales Associate and Cashier

• Promoted seasonal sales with exceptional customer service

Lucky Brand Jeans (Liz Claiborne Co.), Walnut Creek, CA April-Aug 2008

Full-time Sales Associate and Cashier

• Assisted customers in lively manner, striving towards company sales goals

QUALIFICATIONS Level 1 fMRI, certified August 2011

HelpNet Student Advocate, certificated May 2011

Recognition Award in Research and Citizenship 2010-11 and Research 2011-2012

Proficient Computer Skills in Microsoft Word, Excel and PowerPoint and Millennium

Childcare (7+ years) for infants and children up to age 15

References available upon request

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