Customer Service Sales

Ana Albestrain

**** * ****** **

Phoenix AZ *****

623-***-****

************@*****.***

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_Objective To obtain a suitable opening in a customer service or collections position! Where I can bring my skills and grow with in the

company along with personal development!

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Professional Skills

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Ability to Self-Manage and Self-Motivated Leadership Skills

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Analytical skills Problem Solving

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Communication, Telephone Skills Strategic planning

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Decision making ability Strong Customer Relations Skills

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Excellent Organizational Skills Team Orientation

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Filing, Editing and Data Entry Work Ethic

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Experience

• Ability to follow instructions well and make decisions with no supervision

• Accurately calculated and made daily deposits

• Answered phones and answered questions in English and Spanish

• Assisting loan officers with day to day file processing duties

• Composed letters and created business files

• Developed ability to work in a fast-paced atmosphere

• Diplomatically resolved customers complaints on as-needed basis

• Great communication skills with loan officers, customers

• Maintained all records

• Maintained excellent customer relations

• Monitored attendance and training

• Ordered appraisals, comps, and prequels from lenders on a daily basis

• Organized and coordinated daily activities

• Organized and maintained files

• Performed daily reconciliation

• Requested additional documentation, conditions, when necessary

• Review internal controls, policies, procedures and methods to ensure proper implementation.

• Reviewed sales results and provide actionable feedback.

• Scheduled meetings

• Scheduled Service Calls, Estimates, A/C tune up’s

• To plan develop and execute strategies for achieving the targets for revenue generations.

• Work successfully as a team member

Education

Denver Community College, Denver CO

Employment

TIO RICO “ANFS” Loan Officer, Collections, Sales

FARMACIA DEL ROSARIO Administrator

EMPORIA APARTMENTS Leasing Agent

HERITAGE TAXES Tax Prep

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