Customer Service Management

VANESSA CAMACHO

*** **** ******

Tarentum, PA ***84 PH 724-***-****

*******.*******@****.***

Objective:

Seeking an opportunity to be part of an energetic team where

collaboration adds to a challenging yet positive work environment committed to excellence.

Qualifications:

Over twenty years experience in an administrative role with various

corporations. Excellent team leadership skills and able to

communicate effectively within diverse populations. Excel in busy,

fast-paced environment and thrive under pressure. Highly organized

individual who always strives to represent the organization in a pleasant and professional manner.

Abilities:

High quality customer service Deadline sensitive Multi-task expert

Strong attention to details Effective time management Upbeat and energetic

Work well under pressure Team Player Outstanding ethics

Common sense decisions Follow-up and Accuracy Pride in good work

Corporate Experience:

Pridestaff West Palm Beach, FL

Assignment with Third Party Administrator & Financial Investment Company as Third Party

Administrator Associate & Authorized Signer March 2012 – September 2012

Worked with high-level financial investment firms nationwide as Associate and Authorized Signer,

processing and authorizing loans, withdrawals/distributions, and rollover/transfer/exchange of annuity

accounts. Analyzde and assisted with completion of financial transactions and forms for the top financial

advisors and their clients, ensuring that compliance of IRS rules and regulations is met. Liaison for

Employer Groups nationwide in tracking contributions and assisted with inquiries, issues, billing/posting

of annuity contributions/payments and enrollment of approved financial investment providers. Also

assisted Employees of the Employer Groups with annuity enrollment, billing, issues, completion of forms

and transaction processing. Heavy customer service, signatures/ authorizations, processing of financial

applications, and analyzing billing/posting of annuity funds.

Long Term Project with Top Human Resources Outsourcing Company as Financial Services /Client

Services Administrator July 2011 – February 2012

Worked with largest client from well-established and High-Level Financial Services Company.

Coordinated and tracked benefits enrollment for over 500 Financial Service Representatives and their

staff. Created and analyzed multiple project spreadsheets, followed by detailed reporting utilized by

upper management for analysis. Highest number of positive feedback responses from clients assisted

during open enrollment. One-on-one consultations on a daily basis, assisting clients with planning

benefits for the enrollment year. Also handled complex enrollment, transition and tracking of state

unemployment applications across 50 states to ensure that clients are adequately enrolled for payment of

taxes during change over. Heavy volume of customer service contact with minimal disruption, conflict

avoidance achieved 100% of the time.

Robey Realty & Appraisal Services Lake Worth, FL Real Estate Assistant March, 2009 – Jan, 2011

Scheduled and organized personal marketing advertising. Created marketing materials with agent.

Generated rental ads on various sites daily. Located properties on MLS and communicated with listing

agents to schedule showings. Analyzed market demographics for South Florida and followed up on all

leads. Pre-qualified all leads by conducting phone interviews. Entered all listings on MLS daily. Tracked

and prioritized appraisals daily for agent. Completed applications with Appraisal Management Companies

to generate new business. Coordinated special events, attended community events and assisted as needed

with outreach efforts.

Pediatrix Sunrise, FL Team Leader March, 2007 – Jan, 2009

Team Leader for Private Insurance Department at corporate headquarters of a leader in Pediatric

medicine, covering 33 states nationwide. Supervised staff of 20 including collectors and insurance

verifiers to ensure timely and accurate status on accounts, reviewed and audited staff’s productivity,

provided guidance and feedback to staff and management on training opportunities and performance,

prepared weekly A/R reports for department meetings as well as Payor Issues Report, consistently met

timely guidelines for payment of assigned accounts, staff consistently met training and collection goals,

ensured staff was adhering to organization and department goals

Access Diabetic Supply Pompano Beach, FL Team Leader Jan, 2005 - Jan, 2007

Team Leader for Insurance Collections department of one of the top three national diabetic suppliers,

owned by Fortune 100 corporation Owens and Minor. Supervised expanding department of 24 collectors

and insurance verifiers on timely collection of government and private insurance payors including BCBS,

Medicare, Medicaid, Humana, Aetna, and United Healthcare. Handled all employee reviews, disciplinary

action, training including customer service, coding, insurance guidelines, medical terminology and appeal

of accounts. Prepared monthly credit report of diabetic supplies and assisted staff in resolving credits.

Worked closely with department staff to resolve posting, billing, self-pay and other issues. Prepared

weekly resolution log in addition to productivity matrix for all staff.

Sheridan Healthcorp Sunrise, FL Team Leader Sept, 2001 - June, 2004

Senior Reimbursement Specialist to Team Leader for Pain Management Department at corporate

headquarters of 2000 plus national hospital employee and outsourcing healthcare provider. Consistently

and successfully tracked high volume accounts in varying stages of collections including both private and

government payors.Trained all employees on company policy and procedures as related to department

goals. Acted as Liaison between patients, clinical staff and insurance companies to resolve account

grievances, appeals and other payment issues. Prepared weekly A/R reports for insurance payor meetings

to assist in settlement of unpaid claims per negotiated contracts.

Education:

Lynn University Boca Raton, FL Pursued Masters in Healthcare Management 2003 -2005

University of Phoenix Plantation, FL B.S. in Business Mgmt. 2000 - 2002

Nassau Community College Garden City, NY A.S. in Legal Studies 1992-1994

Skills:

Bilingual-Spanish- Speak, read, write. Microsoft Suite including Word, Excel, Powerpoint,

Publisher, ICD-9, Coding, Bookkeeping, Medisoft, Noble House, filing systems, reporting, project

management, mail merge, contact management, A/R, A/P

Contact this candidate