Customer Service Executive Assistant
Resume:
Mary Teresa Hickey
Cell: 716-***-****: ****************@*****.***
Professional Summary
Experienced executive assistant with strong relationship-building skills, excellent at juggling multiple tasks and working
under pressure. Proficient in the primary Microsoft Office applications, with a typing speed of 80 wpm.
Core Qualifications
Proficient with Microsoft Office, Meeting planning, catering
Experience
Executive Assistant September 1999 to September 2012
T-Systems North America – Troy, MI
Began in 1999 as an Office Administrator, opening the first American office for this German-owned, global company.
Acted as a liaison between corporate human resources, accounting, finance and marketing departments and local office
staff. First level customer service, meeting planning, catering, proposal development and interaction with building
management were routine responsibilities.
When T-Systems was absorbed by a similar company, the position was transitioned to Executive Assistant for the Vice
President of Systems Integration, an IT department. Duties were transformed to travel arrangements and expense
reporting, meeting planning, catering and ensuring billability for relevant staff. Also planned semi-formal Christmas
parties for VP’s professional organization, SIM of Michigan.
Arab Community Center for Economic and Social Services (ACCESS) – Dearborn, MI 1993-1995
Bilingual Administrative Assistant to Director of Mental Health Services, one psychiatrist and six psychologists.
Education
Central Michigan University, Online 2012
Master’s of Science and Public Administration
Baker College, Auburn Hills, MI 2003
Bachelor’s of Business Leadership
US Army Reserves
71L Administrative Specialist
Professional & Community Affiliations
Association of Executive and Administrative Assistants, Olean Toastmasters, GA Family Services
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