Customer Service Manager

WILLIAM GONZALEZ

***** ********* **.

Downey, Ca. 90242

Bilingual: Spanish

Class A CDL

Cell: {562}760-6414

Email: **********@***.***

*******.********@************.***

OBJECTIVE

Seeking a supervisory role where my education, experience and skills will contribute to the growth and success of an organization.

CAREER PROFILE

Detailed oriented, efficient and organized professional with experience in transportation.

Possess strong analytical and problem solving skills, with the ability to make well thought out decisions.

Excellent written and verbal communication skills.

Highly trustworthy, discreet and ethical.

Resourceful in the completion of projects, effective at multi-tasking.

EXPERIENCE

2011 – Present Iron Mountain Pico Rivera, CA

Transportation Coordinator

Provide service time parameters to customers.

Monitor the daily progress of drivers.

Maintain constant vigilance and coordinate any urgent rush orders.

Analyze any discrepancies between planned and actual performance.

Collect and sort data for end of day productivity reports.

Keep track and report any time delays on drivers daily routes.

Coordinate resources to best fulfill customer’s special requests.

Republish all route changes from Roadnet back into SKP Plus.

Assist drivers on any obstacles encountered on their daily routes.

Book rush orders with 3rd party couriers.

Verify driver’s daily paperwork is properly completed.

Manage vehicles scheduled maintenance through 3rd party company.

Accompany drivers on routes to evaluate Roadnet metrics and drivers performance.

2009 - 2010 Knight Transportation Rancho Dominguez, CA

Driver Manager

Managed the daily operations of 35-45 drivers.

Interacted with the customers to verify load availability.

Dispatched drivers to cover the maximum amount of loads available.

Ensured the on time pickup and delivery of all freight.

Conducted weekly revenue reports.

Configured the most efficient routes to help reduce cost.

Assured all drivers are operating within all transportation regulations.

Issued drivers pay.

Maintained open communication between dispatchers, drivers, and corporate.

Accommodated any special requests by customers.

2002 - 2009, 2010 - 2011 Gonzalez Trucking Fontana, CA

Operations and Finance Manager

Managed accounts receivable and accounts payable.

Managed vendor and customer accounts.

Created budgets and business forecasts.

Prepared weekly cash summary reports.

Prepared monthly deposit schedules.

Reconciled business banking accounts.

Audited daily sales.

Processed weekly payroll.

Managed the initiation and completion of projects.

Managed all financial transactions and entries.

Managed and supervised five employees.

Maintained inventory of equipment, merchandise and tools.

Evaluated and distributed work load among employees.

Provided customer service to clients and vendors.

EDUCATION

4/2006 – 9/2009 University of Phoenix La Mirada, CA

B.S., Business Administration

GPA: 3.76

COMPUTER SKILL

Microsoft Excel, Word, PowerPoint, Outlook, AS 400, Lotus Notes, SKP Plus, 20/20, Roadnet

REFERENCES

Available upon request

Contact this candidate