Customer Service Marketing
Resume:
Natalie Itin
***********@*****.***
Professional Strengths
Writing, editing & proofreading Photoshop/Quark/MS Office/InDesign PC and Mac Computers
Marketing/Social media marketing HTML/Website Development Customer Service
Dreamweaver, Internet usage Relationship building Fluent in spoken Italian
Business development Client/Membership services Accounts manager
Seeking a position where my marketing, writing skills, enthusiasm, and strong personal skills can be effectively
utilized to improve operations and contribute to the company. Multi -task oriented, high energy level, a desire for
continuous growth, and the ability to work in a fast -paced environment.
Experience
10/10–Current Administrative Assistant, Creative Technologies Plainview, NY
Administrative tasks such as but not limited to: Invoicing, billing, data entry, entering orders, word processing and others
Created and executed weekly projects from marketing brochures to flyers and distributed them to clients via various medias
Answered questions and provided consultation as appropriate on price, service and billing issues in a professional manner
Analyze and recommends suggestions to improve client business develops action plans for implementation
Resolved customer complaints and troubleshoot issues to determine best path for resolution
Scheduled appointments with clients and maintained calendars to assist President of the company
5/09–10/10 Marketing Coordinator, Travelsavers Oyster Bay, NY
Created and designed multiple monthly marketing/promotional materials including but not limited to brochures, flyers, direct
mail pieces, and others using such programs as Constant Contact
Used Google Analytics to monitor web site and keywords, raising traffic to site by 15%
Handled all aspects from start to finish of coordination for the Affluent Traveler, a bi-yearly publication with over 100 properties
Assisted in maintaining and updating social media sites such as Facebook, Twitter, and others
Maintain communication for accurate and up to date information on web site for over 75 tour, hotel, and transportation
suppliers
Responsible for collecting, coordinating, and tracking for all suppliers for various marketing brochures and incentives
Provided administrative support to the Vice President of Marketing with but not limited to: invoicing, research, and client
relations
Acted as liaison between outside direct marketing vendors and internal staff projects.
4/07–9/08 Marketing Assistant, Long Island Conventions & Visitors Bureau Hauppauge, NY
Deadline oriented journalistic writing for an exciting and informative bi-monthly web press release
Set up and distributed itineraries for journalists. Included but not limited to: interview scheduling, logistics, and venue
reconnaissance
Worked with Membership Department to create a marketing strategy to increase new accounts and contributed to an incentive
program which targeted client retention. Overall the team increased membership by 10%
Assisted sales department in several Trade Shows. Responsibilities include: trade show registration, travel logistics for trade
show attendees, and creation of trade show materials
Daily website maintenance duties keeping site current and accurate
Main Researching Analyst duties including personal interviews and research
6/04–2/07 Marketing Coordinator/Technical Writer, Patent &Trademark Institute Garden City, NY
Analyzed and interpreted technical documents to create product specification marketing
Researched products and competitors to compile product extensive documentation to gear their invention to the appropriate
market
Aided in the strategic planning of various product marketing to increase sales. Increased product sales by 15%
Wrote technical documents/patents to help clients better understand and represent their product
Organized and composed monthly press releases of upcoming new patents
______ Freelance Writer, SD Times Huntington, NY
Wrote/Edited news articles (Oracle, Ruby on Rails, Cloud Computing, and others)
Published newsletters using Dreamweaver
Worked with public relations personal from Fortune 500 companies to cover developing stories in the Tech World
Updating of web site including news flashes and stories
University of Connecticut, Storrs, Connecticut
Education
B.A. English
B.A. Journalism
Web Site http://natalieitinportfolio.webs.com/
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