Manager Software

Sharon L. Campbell

**** ***** ******

Escondido, CA 92027

Phone: 323-***-****

Email: ******.****.********@*****.***

LinkedIn: www.linkedin.com/pub/sharon-campbell/a/52a/957

Work History

Technical Writer as an Independent Contractor (Escondido, CA)

April 2011-Present

Summary: I write technical documents for several firms as a contractor. I write software documentation, user manuals, ad copy, corporate blog articles, and more. I also develop images, diagrams, and videos. I use a variety of interactive publishing platforms.

Background Writer at Carpe Chaos (carpechaos.com)

September 2010-October 2011

Summary: I maintained detailed world continuity information in MediaWiki for the science fiction comic Carpe Chaos. I attended industry events and sold comics.

Technical Writer at Media Temple (Culver City, CA)

September 2010-April 2011

Summary: As part of a technical writing team, I managed the interactive customer-facing documentation for the web host Media Temple. I used MediaWiki and Interspire Knowledge Base. I also created internal training materials and assisted with training.

February 2009-September 2010 – I worked at Media Temple as a Technical Support Agent.

Writing Center Tutor at Messiah College (Grantham, PA)

September 2007-May 2008

Summary: I tutored peers in academic writing. I made assessments of students’ work and counseled them on how to improve both grammar and high-level organization in their writing.

Project Highlights

• User manual with screenshots and diagrams for client dashboard – E-Control Systems, 2012

• Software architecture documentation for proprietary system – WEGO Health, 2012

• Internal wiki overhaul where I interviewed many engineers and programmers to gain updated process

information – DreamHost, 2012

• Full solution for Java O/R mapping software OneWebSQL including software documentation, white

paper, website copy, blog articles, and AdWords – e-point SA, 2012 (onewebsql.com)

• Successful award application (Finalist for 2012 Microsoft Server Platform Partner of the Year Award)

and corresponding press release – Janus Networks, 2012 (bit.ly/S9cx0W)

• Highly rated on oDesk (https://www.odesk.com/users/~0109ec46790a504a89)

• Cut migration time for hundreds of articles from months to weeks with an inventive Wget and regex

solution (MediaWiki to Interspire Knowledge Base) – Media Temple, 2011

• Solo manager for customer documentation for (dv) 4.0 product release, assisted with training

materials – Media Temple, 2010

Education

B.A. in Communication, August 2008

Messiah College in Grantham, PA

GPA: 3.88/4.00

Graduated with Honors and Magna Cum Laude

Lambda Pi Eta Communication Honor Society

Dorothy L. Gish Women in Leadership Award

Skills Short List

• Technical writing

• User manuals

• Software documentation

• Corporate blogging

• Editing

• Proofreading

• Word

• MediaWiki

• Photoshop

• Final Cut Pro

• HTML

• MySQL

• Server admin

• PHP

• C

• Java

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