Customer Service Front Desk

Kimberly Bennett

** ********* ****** *** #** ~ Yonkers, NY 10701

Cell: 914-***-**** ~ Email: ***********@*****.***

QUALIFICATIONS & SKILLS

Over 5 years’ experience in the hospitality/customer service field

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Attentive to details, deadlines, and the bottom line

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Good communication, interpersonal, & organizational skills

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Proficient in MSWord Office, Opera, Hotsos, C++, Java Script

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Ability to work independently & within a team environment

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Ability to multi task & prioritize

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Flexible & industrious

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EDUCATION

MONROE COLLEGE, BRONX, NY

4/03 – 12/04 Computer Information Systems

PROFESSIONAL EXPERIENCE

Reservation Agent: Advantage Reserve New York, N.Y. 2/12 6/12

Greeting customers and answering efficiently their reservation related requests and

queries.

Providing customers with required informationabout hotel products, packages, services

and facilities.

Fulfilling the initial reservation related formalities before handing over the keys to the

customers.

Making the relevant entries into the PMS computer system.

Coordinating with hotel departments in order to bring the best possible results.

Room Service Coordinator: Four Seasons HotelPhiladelphia9/09–10/11

Highly skilled in retrieving all food orders and beverages from kitchen or bar and place on

table in keeping with departmental standards.

knowledge of anticipating guests needs, reply and acknowledge all guests.

Proven record of projecting a pleasant and positive professional image to all visitors at all

times.

Thorough understanding of selling and up selling menu and beverage items in a positive,

specialized manner.

Assisted Payroll Director with editing, and proofreading of weekly payroll and time sheets.

Front Desk : Sheraton Hotel Philadelphia4/09 –8/09

Main Greeting customers in a courteous manner and recording all the necessary

information about them before reserving a room.

Dealing with the customer inquiries about the hotel facilities and reservation

possibilities.either in person or on phone.

Managing strenuous front desk situations.

Maintaining healthy work atmosphere among all the concerned department.

Assisted in multiple departments including Housekeeping, room service.

Housekeeping :Ritz Carlton Philadelphia8/08 6/09

Maintained a rotating board varying from 15 20 rooms per day.

Disposed of trash, waste, and other material.

Dusted furniture, fixtures, window sills, etc.

Cleaned wash basins, mirrors, commodes, tubs, and showers.

Reported any needed repairs instantly to supervisor.

Self motivated workflow in high volume environment.

House Keeping : Hilton Hotel Philadelphia11/08–5/09

Obtaining room assignments from the supervisor and pertinent report forms.

Prepares and assembles supplies, linens and cleaning tools in the guests room.

Strips and makes beds.

Dust rooms and furniture.

Clean bathroom and closet.

Vacuums and mops floor/carpet.

Perform other function as assigned.

Get smart Products: Customer Service3/03 7/05

Assist clients as they enter office and via phone.

Perform filing, data management, drafting and editing short office memos.

Assist with all other office administrative duties.

Responsible for inbound customer service issues regarding payment and billing.

Customer service and problem solving skills as well as conflict resolution.

Ability to serve the customer’s needs while keeping company losses at a minimum.

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