Customer Service High School

Melyssa Perez

**** ******** **. **** *****, ID **301 208-***-****

*************@*******.***

Objective

To obtain a position which will offer a variety of challenges and

responsibilities where my abilities and skills can be fully utilized.

Qualifications

. Excellent personal motivation with a proven ability to build and work

collaboratively in a strong team concept environment, and

independently.

. Focused, versatile, dependable, multi-task oriented, flexible,

positive, emotionally stable, able to adapt effectively to challenging

and emergency situations.

. Well developed skills in prioritizing, organization, decision making,

time management, and verbal/written communication skills.

. Strong interpersonal skills resulting in exceptional rapport with

people. Proven success in initiating, promoting and maintaining strong

interpersonal relations. Able to deal courteously, professionally, and

tactfully, with the general public in a variety of circumstances.

. Excellent analytical skills with the ability to analyze situations

accurately and effectively.

. Bilingual

Employment History

2009-Current U.S. Senator Mike Crapo Twin

Falls, ID

> Built reliability, established rapport, and kept communication with

constituents at many levels, including those outside of organization.

> Defined and started projects with constituents cases

> Made recommendations to change the program to improve efficiency

toward business end result or strategic goal.

2005-2009 Paul Elementary

Paul, ID

Para-Professional/After-School Program

> In charge of planning training classes, meetings and social events for

parents of children.

> Translate any documents with regards to school events.

> Managing groups of children of all ages.

1999-2003 U.S. Bank Twin

Falls &

Teller/ New Accounts

Burley

> Sell bank products, and services.

> Accountable for programs within sales section.

> Accountable for study of daily, weekly and monthly sales reports.

Summer of 1999 Family Health Services

Burley, ID

> Responsible for scheduling, translating and filing.

> Assisting in all areas needed i.e., customer service, multi tasking,

and organizing.

Education

2007-2012 Idaho State University Pocatello, ID

Major: Bachelors in Political Science

2002-2004 College of Southern Idaho Twin Falls, ID

Major: Associates of Applied Science

1999 Burley High School Burley, ID

Computer Skills

MS Word 2003, MS Excel 2003, MS PowerPoint 2003, MS Access 2003, PhotoShop

Elements 2.0, HP Scan Jet 5P, MS Windows 2000

Community involvement

Dance Teacher

-Technical development teacher for Junior High School Students

-Coordinated and supervised youth dance class

PTA President

-Facilitate meetings at Morningside Elementary

-Help with organization of school activities

Make-A-Wish Foundation

-Volunteer with wish families and help them step by step with wish granting

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