Customer Service Sales

Delinda Hupka

***** ******** *************@*********.***

Cleveland, Ohio 216-***-****

Objective:

Looking for a position where I can utilize my customer service knowledge and skills that will impact an organization. I will bring innovating new methods and techniques that will bring customer service to a new level by elevating their experience.

Employment History:

LifeWorks of Southwest General Hospital (2005-2012) - Membership Coordinator.

WestShore Family YMCA (2000-2005) –Fitness Coordinator

LakeWood Family YMCA (1998-2000)- Group Exercise Coordinator

Cleveland Municipal Court (1988-1992) – Municipal Clerk

Stanley E. Stein (1984-1988)-Legal Secretary

Sales Professional:

Dynamic and results-oriented Sales Professional.

Successful track record of identifying, qualifying, and closing new customers and expanding business from existing accounts.

Developed and designed sales training techniques including prospecting, networking, and customer interview process.

Outstanding Sales Management skills, consistently training sales.

Developed training material and trained internal department in Sales, Marketing and Customer Service.

Met or exceeded all sales quotas and objectives; 2008, 2009, 2010

Exceptional abilities leading and motivating sales team.

Consistently obtaining a closing ratio of 65% or over monthly.

Proven Areas of Expertise Include:

Created and implemented successful sales processes and procedures for facility.

Developing, Educating and Managing of Sales Staff.

Implementation Customer Retention Programs.

Lead sales team for above average closing ratios for 2008, 2009, 2010 & 2011.

Proficient in Microsoft Word.

Proficient in Microsoft Excel.

Professional Accomplishments:

Increased membership sales in 2008 by 111% over budget.

Increased membership sales in 2009 by 110% over budget.

Increased membership sales in 2010 by 106% over budget.

Customer Service:

Played a key role in strategic planning for member retention programs, customer service and sales.

Implemented role-playing for staff training.

Responsible for facility with a Manager on duty rotation weekly and monthly. Responsible for membership, facility, staff and emergency procedures.

Education:

Cleveland Central Catholic High School, Karen Woodard Sales, AFFA Group Exercise Certification, Johnny G Spinning Certification, CPR & AED certification.

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