Manager Analyst

Joseph DeBonis

** ********** ******

Staten Island, NY 10309

Tel: 718-***-****,Cell 718-***-****

E-mail: ***************@***.***

OBJECTIVE:

A diversified and challenging analyst position in a Global Command

Center, utilizing comprehensive knowledge and experience in

information/networking technology, while offering an opportunity for

continued professional growth and career advancement.

SUMMARY:

. Expertise includes: Cisco 7500, 7200, 3600, and 2600 routers and Catalyst

6500, 5500, 5000, 4000, 3500, and 2900 switches, Nortel Passport 7400,

and Tasman MUX; as well as networking environment composed of TCP/IP,

IPX/SPX and SNA (STUN/DLSW) protocols deployed in conjunction with

Dedicated P-T-P, ATM, VPN, Frame Relay, HDLC, SDLC, X.25 and ISDN

(BRI/PRI), WAN services; L2 Switching, VLAN and L3 Routing, Multicasting,

VoIP, OSPF, EIGRP, RIP/2 and BGP routing protocols; SNMP, VTP, ISL,

802.IQ, IPSEC, HSRP, TACACS; basic knowledge of UNIX; familiarity with

IBM mainframes; consistently IPL'd LPARS

. Experience as a shift supervisor of disaster recovery team after WTC

bombing in February 1993 damaged reinsurance brokerage firm's

headquarters and IT infrastructure including IBM 3090, MVS/XA, IDMS, TSO,

Netview, Prism, Omegamon, VT AM, CICS, DB2, Jobtrac.

. Accomplished, resourceful information technology professional with

comprehensive experience in installation/configuration, troubleshooting

and correction of software and client/server applications encompassing

WAN/LAN infrastructures and all inherent switchers, routers, hubs, etc.

. Flexible, intellectually inquisitive; welcomes challenge and change;

quickly grasp new concepts and effectively use emerging technologies and

principals.

. Self-motivated; work efficiently on own initiative in solo or team

settings.

. Quick thinking and resourceful, able to solve routine problems and

unanticipated exigencies quickly and economically; highly productive in

demanding situations under time-critical circumstances with fluctuating

urgencies.

. Computer literate-MS Windows 2000/XP/ME/NT, MS Office.

PROFESSIONAL EXPERIENCE:

CITIGROUP, Weehawken, NJ 2008 - 3/2012

Analyst, Autosys/Tech Support

. Monitor batch application cycles, and execute commands to the Autosys

scheduler to insure the firm's production application schedules are

properly executed and completed. Report on delays or outages preventing

timely user deliverables.

. Worked with application support, Orcale, Sysbase, Prime Broker, etc to

resolve production problems.

. Ensure all approved SLA or QI deliverables are met each and everyday to

provide consistent service to the user community.

. Provide real time escalation, restart, and restore capabilities of any

failed batch processes.

. Work with Business Services to ensure current SLA's or QI's are correctly

structured to provide maximum recovery windows without jeopardizing

service to the user community.

CITIGROUP, Weehawken, NJ 2005/ 2008

Operator, Distributed Systems Operations

. Create accurate, clear, and detailed Virtual Tech problem management

tickets. Follows through, and investigates outstanding issues. Insure

shift turnovers are clear and precise.

. Follow the proper escalation procedures implemented for reporting delays

or outages to the environment established between management and support

groups.

. Enterprise Systems monitoring of the PC and UNIX Server/Client

environment for Corporate and Retail areas. Facilitate and report on

outages in a timely manner insuring system availability times are met.

. Responsible for monitoring and supporting over 5,600 UNIX, AIX, NT

Production, Mail, Web, File/DBServers and Workstations using Tivoli

Monitoring Tool.

. Successfully cross train employees and new hires on production procedures

and policies.

. Monitor Citigroup's internal and external websites by utilizing

Sitescope.

. Acting supervisor in the absence of (manager)

CITIGROUP, New York, NY 1998/2005

Network Analyst, GNCC Global Network Control Center

. Provide Level I/II LAN WAN support in a globally disseminated fast-paced

20,000+ node environment.

. Monitor and troubleshoot routing protocol connectivity issues in RIP,

RIPv2, SNMP, IPX/SPX IGRP, EIGRP, OSPF and BGP, as well as physical

connectivity issues with respect to Ethernet, HSRP, ISDN, ATM, FDD1 and

T1.

. Troubleshoot Cisco router products including 7200, 7500, Catalyst 65xx

w/MSFC2, 25xx, 36xx, etc.( and switch products including Catalyst 5500,

6500 Layer 2, 29xx, 35xx).

. Responsible for problem determination, managing break fix vendor carrier

problems.

. Open and maintain trouble tickets, and problem escalation.

. Design, create, enhance, modify, and test various programs and

subroutines for network administration.

. Troubleshoot high speed, frame-relay and point-to-point connections and

coordinate problem determination and resolution with domestic and

international carriers such as AT&T, SBC, PacBell, MCI/WorldCom, SingTel

and Broadwing.

. Thoroughly versed in network monitoring tools such as Netcool, Netscout

Probe Manager and NGenius.

. Level 1 support of Checkpoint and Cyberguard Firewall.

. Experienced with encryption.

Dow Jones Markets (Telerate, Inc.), New York, NY 1994/1998

Technical Analyst

. Troubleshot Telco facilities at customer locations with both Dow Jones

and Telco field engineers.

. Provided first level support to field engineers in diagnosing software

and hardware problems at customer sites; ordered parts required for

customer-site repairs.

. Installed CAT-5 and RS232 specifications and related cable printouts.

. Utilized DACS to manage digital and analog circuits and to troubleshoot

circuit failures.

. Installed and maintained cables X.25, V.35, CAT 5, twisted pairs, etc.

Guy Carpenter & Company, 2 WTC, New York, NY

1988/1994

Shift Supervisor Computer Operations

. Responsible for supervising operators and completing all batch

production and backups on a 12 hour night shift.

. Monitor operation of the international online CICS system and service

user problems when needed.

. Computer batch programs process claims, premiums, receivables/payables,

and a customized DB2 broker support program.

. Individual LPARS for Development, Test, Domestic Production,

International Production, C.T. Bowring Production and the parent company

Marsh & McLennan Companies.

. Worked with programmers to diagnose and resolve job abends and problems

with IBM 3090, MVS/XA, IDMS, TSO, Netview, Prism, Omegamon, VT AM, CICS,

DB2, Jobtrac.

EDUCATION:

Citigroup In-House and OJT Training, New York, NY

Firewalls, Security Protocols, Cisco Administration, VoIP, and related

products.

IBM Training Center, New York, NY

MVS/XA Seminars

The College of Insurance, New York, NY

Various Insurance courses

References available upon request.

84 Latourette Street

Staten Island, NY 10309

Tel: 718-***-****

E-mail: ***************@***.***

Dear Sir/Madam:

Please accept this letter and enclosed r sum as expressed interest in

being considered for a position within your organization's IT department

which will utilize my technical expertise and personal attributes.

I am confident that the consistent, efficient and knowledgeable manner in

which I accept responsibility, field assignments and achieve all objectives

will effect an immediate and positive contribution. I have a demonstrated

record of optimizing system efficiency with reduced downtime of equipment

and end users.

My personal attributes include a high degree of motivation, a positive,

charismatic attitude, close attention to detail and a strong sense of

organization. I enjoy working with a diversity of clients and colleagues

and welcome challenge and added responsibility. Also, I am accustomed to

completing projects before deadline in time critical settings.

As amplified in my resume, I have extensive experience in the setup and

resolution of networking and connectivity issues which necessitates

multitasking under pressure. Additionally, I have supervised disseminated

crews of technicians in the provision of routine maintenance. Moreover, I

have comprehensive troubleshooting and problem resolution, as well as user

service experience. As such I am confident my project management

background would bring focus on quality and ease of use to your system

development.

I hope you will consider my r sum favorably, and look forward to hearing

from you so that we may arrange an interview to discuss career

opportunities and how we may best be of mutual benefit.

Thanking you in advance for your time and consideration, I remain

Sincerely,

Joseph DeBonis

Enc.

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