Customer Service Medical

Angela Willis

**** ******* ******, *******, ** **650

Phone: 706-***-**** / E-mail: **************@***.***

PROFESSIONAL SUMMARY

Quality- and customer-focused professional poised to parlay consistently outstanding work ethic and comprehensive

medical education into mutually beneficial opportunities to positively impact the overall goals and production of an

established healthcare firm.

Work well under pressure, seamlessly handling stressful situations without loss of productivity, while easily

adapting to new situations and exceling at incorporating new procedures into existing job tasks.

Skilled communicator, providing peers and senior management with pertinent information in a timely manner to

ensure fluid operations.

Able to routinely bring numerous projects to successful completion well within prescribed deadlines.

KEY MEDICAL SKILLS

ICD-9-CM, HCPCS, CPT and introduction to ICD-10-CM

CODING SKILLS

Health insurance claims processing, medical office procedures including scheduling

ADMINISTRATIVE SKILLS

appointments, verifying insurance, collecting co-payments, payment posting, office

management, computerized billing and coding and customer service

Medical terminology, Anatomy and Physiology and HIPAA

MEDICAL COURSE

Electronic Medical Records (EMR/EHR), Microsoft Office, Word and Excel, MEDISOFT

COMPUTER SKILLS

proprietary software, data entry, QuickBooks, spreadsheets, and 10 key

Government payers, Medicare, Medicaid and Tricare, third-party payers, UB-04, Worker’s

CLAIMS PROCESSING

Compensation and managed care, including: HMO, PPO and POS

EDUCATION AND CERTIFICATIONS

Ultimate Medical Academy – Tampa, FL / 2011

Medical Billing and Coding Diploma

Skills include: Anatomy and Physiology, Disease Processes, Surgical Procedures, Life Cycle of an Insurance Claim, Health

Care Settings, Health Care Payers, Procedure and Diagnosis Coding from Medical Records, Reimbursement Systems,

Facility Billing, Keyboarding, Word Processing, Medical Practice Management Systems and Life Skills for Success.

CMS 1500; Medicare Fraud and Abuse Prevention, Detection and Reporting; Uniform Billing (UB)-4.

PROFESSIONAL EXPERIENCE

T & T Transportation – Athens, GA 2012 – Present

Vehicle Operator

Deliver customers and vehicles to appropriate destination in a safe and courteous manner, while providing a

competent and professional initial point of contact with the public.

Check the condition of a vehicle’s tires, brakes, windshield wipers, lights, oil, fuel, water and safety equipment to

ensure that everything was in working order, while reporting any bus malfunctions and needed repairs.

Smartstyle Family Hair Salon – Monroe, GA 1998 – 2012

Manager\Stylist

Supervised employees while handling complaints, last-minute schedule changes and inventory problems.

Cut, trimmed and shaped hair based on customers’ instructions, hair type and facial features, using clippers,

scissors, trimmers and razors.

Communicated effectively with customers and peers, building outstanding and lasting working relations to ensure

smooth operations.

Maintained a sanitary and inviting establishment to entice new business opportunities and maintain current

customer base.

Contact this candidate