Customer Service Manager
Resume:
Alison Mahn
Franklin, Ma **038
**********@*******.***
Work Experience
April 2012-Current
National Grid (Northborough Ma)
Customer Service Rep: Temporary position
Answer multi-line phone system
Adhere to FACTA federal regulation as well as state commissioned regulations.
Prepare documents, letters, faxes and forms at customer and interoffice request.
Maintain accurate and detailed records of all inquiries and transactions
Any additional office duties as they presented
Create and dispatch work order to appropriate field departments
Billing inquiries and corrections
September 2011-April 2012
Precision Digital Corporation (Holliston Ma)
Production Assistant:
Assembly of basic loop-powered panel meters and loop-powered flow rate/totalizers
Assembly of FM approved and CSA certified meters to be used in hazardous area environments.
Calibration of meters and accessories for many different uses such as:
-Temperature monitoring thru 4 and 8 channel scanners
-Display of flow rate in engineering units
-Tank level monitoring systems, with available audible alarms
Production of serial adapters in order to transfer data between analytical devices.
Maintain customer orders
Packaging of customer products
May 2008-April 2011
Designer Fragrance & Cosmetics Co. (Wrentham Ma)
Keyholder/Manager on Duty:
Provide exceptional customer service at a high-end retail outlet
Basic store administration including emails, faxes, filing, answering phones etc.
Responsible for opening and closing the store according to company standards
Generate and update daily sales reports using excel
Maintain and process daily shipment and inventory records
Provide customers with information regarding product use, care, and operation
December 2007-April 2008
Village Center, Big Sky Resort (Big Sky Montana)
Front Desk:
Provide exceptional customer service at five-star resort
Receive and process guest payment for hotel stay
Process maintenance calls and customer requests through multi-line resort call center
Dispatch requests to applicable resort employees
Maintain guest and maintenance call logs using excel
May 2005-July 2007
Blockbuster Video (Walpole Ma)
Keyholder/ Manager on Duty:
Provide exceptional customer service to consumers at a retail video store
Update and maintain employee schedules
Responsible for opening and closing the store according to company standards
Accountable for securing store at close and making bank deposits
Manually process shipped items such as:
New Releases
Promotional items
Vendor Items
Inventory process was all done in-house
Ran inventory reports and sent to upper management
Acquired keyholder/management privileges within the first year of employment
Education:
September 2001-May 2005
King Philip Regional High School (Wrentham Ma)
High School Diploma
Skills:
Excellent organizational and time-management skills, able to handle various tasks simultaneously
Strong attention to detail
Ability to work independently
Ability to communicate with people on both personal and professional basis
Experienced with various computer software programs: Microsoft word, excel, outlook, AS400
50 WPM
References Available upon request
Contact this candidate