Customer Service High School
Resume:
Maria E. Ortiz
Houston, TX. *7076
Home Phone: 713-***-**** Cell Phone: 713-***-****
E-mail: ***********@*****.***
Summary
Detail-oriented and organized extensively trained in spreadsheets, transcription and word
processing. Accurate in database management. Strong organizational, technical and analytical
skills. Highly effective at handling confidential information and identifying system
improvements with ease. Focused on delivering high quality results in a timely manner.
Skills
• •
Order processing Computer-savvy
• •
Time management Strong interpersonal skills
• •
Microsoft Office proficiency Resourceful
• •
Meticulous attention to detail Understands grammar
• •
Results-oriented Customer service-oriented
• •
Self-directed Invoice processing
• •
Excellent communication skills Multi-line phone proficiency
Experience
Position: Receptionist
Date From: Jan. 2011 Date To: Apr. 2012
Company: Rodriguez Motors Co.
Duties:
Fielded and processed large amount of calls per day. Provided required weekly, monthly
and quarterly reports listing sales figures and client track records. Assisted in the
managing of the company database and verified, edited and modified member’s
information.Greeted customers upon entrance and handled all cash and credit
transactions. Assisted customers over the phone regarding store operations, product,
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promotions and orders. Researched, calmed and rapidly resolved client conflicts to
prevent loss of key accounts.Worked with company systems and diligently completed all
assigned tasks, working overtime as needed. Researched and resolved billing problems
that had been previously missed.
Education
School Year
Sam Houston High school 2007
High School Diploma
Houston Community College 2009
Associates Degree
University of Houston- Downtown 2013
Bachelors in Business Administration
Computer Information Systems
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