Service Customer
Resume:
Dibyendu Das
Mobile:-+91-987*******
E-mail:-
************@*****.***
____________________________________________________________________________
________________
Career Objective
Wants to get success through positive attitude and hard work in
profession. A responsible position in a reputed organization, which
provides challenging & rewarding career with ample growth,
opportunities, which will further enhance a sense of strategic
thinking and an ability to work with independent insight. So as to
make a meaningful contribution to the organization offering vertical
as well as lateral growth potential.
Resume Summary
> Experience Customer Service and Sale Service
> Experience in Client Relationship
> Looked after the Video Conference Management
> Enriched experience in Merchant Service and EDC Business.
> Assisting HNI clients getting cross-selling loans.
ICICI Life Prudential Life Insurance Co. Ltd. February 2012 to till date.
Principle Accountabilities:
> Regular sales and service follow-ups along with customers in my team.
> Ensuring delivery of products to the customers by the stipulated time.
> Handled and daily present in my Team.
> Every month handled to Business.
> Daily calling as a target for products.
Tata Aig life insurance co. limited January 2011 to january2012.
Principle Accountabilities:
> Regular sales and service follow-ups along with customers in my
territory given.
> Ensuring delivery of products to the customers by the stipulated time.
> Handled and daily present in my Branch.
> Every month handled to Target.
> Daily calling as a targets for products.
HBL Global Pvt.Ltd: Relationship officer May 2009 to December 2011
Principle Accountabilities:
> Troubleshooting of EDC Merchants with assistance of service engineers
of HDFC bank.
> Regular service follow-ups along with service version up gradation to
established merchants in my territory given.
> Ensuring delivery of paper rolls to the merchants by the stipulated
time.
> Maintaining MIS and Daily reports of Service and Troubleshooting
parameter and publishing the same as well.
> Also see BL, CCOD,OD, Car and Auto Loan.
Working with Reliance HR Service Pvt Ltd February 2007 to April 2009.
Principle Accountabilities:
> Supervising the entire Customer care, Collection and new
acquisition in the Web world
> Co-ordination between several departments regarding information of
product, Tariff and Service in the Web world
> Providing all kinds of after-sale-service to the customers so that
customer can be retained
> Handling different customer grievances issues and personally
interaction with the customer to solve them. Also responsible for
the total collection in the zonal area
> Monitoring the customer Churn status in the zonal area and
implementing different retention tools to retain the customers
> Interaction with the customers regarding their billing problems and
sending MIS and Reports to Escalation Desk. Providing after sales
service to the customers
> Generating daily basis MIS. Maintaining different reports and
sending them to the Circle Office
> Consolidating & Data Analyzing of MIS's. Preparing summary Reports
& submitting them to our Circle Coordinator
> Take care of Video Conference over 100 Location
> Make & maintain good relation with customer
> Handle corporate clients like
V IFB Global Limited
V Adlabs Radio
V Akash Bangla
V Tara Bangla
> Providing service and collection of payment from the above
clients
> Handling Cash received from customer for Reliance Mobile and
Reliance Fixed Wireless Phone as well as Broad Band
Communication
> Product sales like Video Conference, BBC services.
> Daily MIS report making, reconciling and submitting.
Worked for Tathya Dot Com Pvt.Ltd. October 2005 to January 2007.
Principle Accountabilities:
> Billing Payment Received, Stock Maintain etc.
> Follow up for payment where required.
> MIS & Report Generation.
> Completing Purchasing formalities
> I have done the project in Pipe Lines at southern water
Education Qualifications:
|No |Examination Passed |University / Board |Year Of |
| | | |Passing |
|1. |Madhyamik(Class XI )|West Bengal Board Of |1998 |
| | |Secondary Education | |
|2. |Higher Secondary |West Bengal Board Of Higher|2000 |
| |Education (Class | | |
| |XII) |Secondary Education | |
|3. |B.Sc (I.T) |Sikkim Manipal University |2004 |
IT Skills
|Skill Name |
|MS-Word, MS-EXCEL, MS-POWER POINT, |
|HTML&DHTML,ORACLE. |
|Operating System: Dos, Win 9x, Win |
|2000, Win Xp. |
|Also Knowledge of C. |
Additional Information:
Father's Name: Late Sukdeb Das
Date of Birth: 10-11-1982
Marital Status: Married
Present Address: Vill:-Bonbakhal,
P.O:- Gohalberia
P.S:-Shyampur,
Dist:-Howrah
Pin-711315
Permanent Address: Vill:-Bonbakhal,
P.O:- Gohalberia
P.S:-Shyampur,
Dist:-Howrah
Pin-711315
______________________________
(Signature)
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