Customer Service Sales
Resume:
Jorge A. Gomez
Prosper, TX 75078 *********@*****.***
WORK EXPERIENCE
Darling Homes, Inc., Frisco TX 2001-Present
Information Technology Manager
Direct staff of 7 employees and contractors to support all technology initiatives.
Manage $4M annual budget to support 200 employees in two corporate offices and 42 communities for one of the largest Homebuilders in Texas.
Serve on Darling’s Leadership Team for strategic planning.
Negotiate all IT contracts, SLA’s, and vendor agreements.
Championed more than 40 hardware and software initiatives that significantly improved business processes, reduced costs, and increase customer satisfaction.
Led planning, requirements gathering, development, and implementation of corporate CRM WEB based .NET application.
Consolidated fragmented server system of 20 servers into HP Virtual server environment of four physical servers.
Maintained world class customer service during corporate downsizing.
Established technology strategic plan that aligns with current business strategic plan.
Created and implemented new help desk operational and reporting matrix.
Recognized as Darling Home Employee of the Year in 2006.
Primary Technologies overseen: SQL Server, IIS, ASP.Net (VB.Net, C#), AS/400, Exchange Server, VM Ware, Sharepoint.
Maxi-Lift, Inc., Addison, TX 1989-2001
MIS/Operations Manager
Directed staff of over 60 employees through 3 direct reporting managers.
Developed IT performance measurements and objectives.
Created corporate training program for incoming sales and operations associates.
Honored two times as Maxi-Lift Employee of the Year award.
Completed installation of new MRP (Manufacturing Resource Planning) software that helped streamline order entry and fulfillment.
Provided traveling sales persons with laptop computers for quick access to customer information.
Conducted international sales calls to Mexico/Central & South America. Primary phone contact for major distributors in this region of the world. Increased sales volume by 35% for international orders in the region while increasing margins by 10%.
Planned and exhibited at 3 – 4 International trade shows per year.
Designed and developed operations department performance measurements and objectives. Increased employee ownership and empowerment through employee involvement in standards development.
Identified the need to add a CNC router to plastic fabrication department, helping reduce the number of employees required to run this department from 4 to 1.
Assisted in design and planning for new 175,000-sq. ft facility located in Addison.
Improved order accuracy to less than 1-% error rate utilizing Statistical Process Controls (SPC) and the introduction of Total Quality Management programs (TQM).
Installed metal fabrication shop to help strengthen profit margin and shorten product delivery time.
P.R.I.D.E., Dallas, TX 1985-1989
Computer Assistant
Programmed MILLION psychological tests on P.C. that helped lower response time and cost of administering the test.
Advised and counseled on one of the most comprehensive psychological / physical entrance exams ever devised for chronic back pain patients.
Designed and developed new patient tracking and help system.
MILITARY SERVICE
United States Army, 1981-1985
Army Commendation Medal
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