Customer Service Assistant

Sheri Rummel

*** ******* ** ~ Nanty Glo, PA ***** ~ Phone: 814-***-**** ~ ***********@*******.***

QUALIFICATIONS PROFILE

A skilled Professional with extensive experience providing consistent, customer service and full range of

general and medical office support including:

Accounting/Administration: Skilled in Quickbooks, Ultra Tax, Creative Solutions and many other accounting systems.

Provide exceptional administrative support to peers and senior management. Track financial data and accurately process

Payroll, Accounts Payable/Receivable. Outstanding communication skills; consistently project a highly polished

professional image.

Customer Service: Serve as initial point of contact for customers, vendors. Educate customers and visitors regarding

company services and products. Efficiently schedule appointments and promptly respond to inquiries via e-mail and

telephone.

Technical Skills: Proficient with Microsoft Office (Word, Excel, Access, PowerPoint, Outlook, Internet Explorer), and

Lotus Notes. Capable of managing complex, multi-telephone systems, and typing 72 words per minute with superior

accuracy, data entry speed of 8,000 keystrokes per minute. Computer software and IT management.

Key Strengths: Excel at developing strong relationships with staff, senior executives, and clients; strong record creating

a positive first impression. Highly organized and conscientious; entrusted by management with confidential materials.

Strong interpersonal skills with the ability to adapt quickly to new and evolving environments, able to work

independently with no supervision.

WORK EXPERIENCE

Responsible for the overall functions of the accounting department.

Implement policies and procedures including HIPAA and confidentiality policies.

Oversee accounting staff. Inventory Management.

Prepare weekly, bi-weekly, month-end reports, including financial statements.

Oversee the data entry of employees work hours, job expenses, and material usage.

Pro-rate expenses to be debited or credited to each department for cost accounting records.

Knowledge of programs, so that hours worked and cost of payroll would be budgeted correctly to each program.

Prepare all state and government forms required for non-profit Community Action Programs.

Excel spreadsheet creation.

Computer software and IT management.

PROFESSIONAL WORK HISTORY

Indiana County Community Action Program – Indiana, PA October 2011 to Present

Senior Accountant

Beacon Ridge Nursing Facility - Indiana, PA

Assistant Administrator/Fiscal Director September 2007 to July 2011

Robert L Smeal CPA - Johnstown, PA

Accounting Assistant September 2006 to September 2007

Ronald Mastrine, CPA - Ebensburg, PA

Accounting Assistant August 2003 to September 2006

EDUCATION

Slippery Rock University, Slippery Rock, PA

Special Education Certificate of Attendance/Completion in Nursing Home Administration January 2009 to April 2009

Admiral Peary Vo-Tech, Ebensburg, PA

Special Education Certificate of Completion /Business Administration August 1980 to June 1982

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