Customer Service High School

*

Zylthia Atkins-Gilling

*** ******** ******

Bluffton, SC 29910

**********@*****.***

Home Number 843-***-**** Cell Number 843-***-****

Objective

To obtain a position in which my customer service and leadership skills will focus on transaction

quality and efficiency, customer relations, professionalism, and teamwork while growing with a

great company.

Qualifications

• Accepts challenges openly and creatively

• Strong leadership skills with the ability to motivate team member to deliver quality

service

• Fast learner and adapter

• Ability to achieve immediate and long-term goals and meet expected deadlines

• Effective verbal and written communication and presentation skills

• Proficient in Microsoft Office Programs; able to quickly learn new software practices

• Types 40 wpm

• Highly skilled in organizational and office procedures

• Possesses knowledge of superior record maintenance and filing techniques

• Thrives on EXCEEDING above and beyond expectations in all aspects of customer

service

• Believes that Customer Service is the number one priority

Education

Denmark Technical College Aug. 2004-May 2006

Associate Degree in Business

Certificate in Work Processing

Diploma in Automotive Office

Estill High School Aug. 1994-May 1998

High School Diploma

2

Work History

Wells Fargo/Wachovia Bank Dec. 2005-July 2012

• Provided exceptional customer service at all times

• Acted as an ambassador of the bank

• Exceeded customer expectations

• Processed customer transactions efficiently

• Referred and educated customers regarding products

• Assisted customers with account maintenance

• Exchanged and ordered foreign currency

• Balance cash drawers to the penny

Lead Teller Duties Along With Teller Duties

• Supervised and trained all tellers

• Ensured that all tellers were complying with all policies and procedures

• Approved teller transactions over their limits

• Positively coached and assisted tellers with questions/issues on a daily basis

• Mentored tellers about new policies and procedures

• Assisted Branch Manager in various tasks/assignments

• Ensured all security was being followed and implemented

• Performed quarterly audits of teller drawers

• Maintained proper cash, by ordering and shipping currency weekly

• Balanced cash vault to the penny on a daily basis

• Performed account maintenance for customers

• Coached tellers about referring to help meet goals

• Provided excellent customer service

• Exceeded customer expectations

3

• Processed customer transactions

• Referred products to customers

• Assisted tellers with overrides, questions, and procedures

• Assisted customers with account maintenance

• Processed large business package forwarding deposits

• Exchanged and ordered foreign currency

• Balanced cash drawer to the penny

Ridgeland Correctional Institute Jan. 2001-April2004

Operated the Main Control Room

1.

2. Guarded the Vehicle Gate/Yard

3. Operated the Rover while on patrol of facility

4. Maintained accountability of all inmates

5. Enforced all rules and policies

6. Protected the public, employees, and inmates

7. Participated in all required trainings

References

Louise DeLoach, 29 Honesty Lane, Bluffton, SC 29910 843-***-****

1.

2. Donna Perry, 59 Pine Ridge, Bluffton, SC 29910 843-***-****

3. Rose Jackson, Hilton Head Island, SC 843-***-****

4. Deborah Govan, Hilton Head Island, SC 843-***-****

4

Contact this candidate