Manager Human Resource

J oseph Brown

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**** *. ******* ****** * Mesa, Arizona 85206

480-***-****(c)

j *****.*.******@*****.***

EXECUT I VE SU M MARY

Operations/Human Resource Executive with experience in comprehensive human resource and daily

operations including recruitment and retention, conflict resolution, change management, store

construction/opening and benefit administration. Proven experience in shortage t raining (loss

p revention) and safety training. Demonstrate experience in cost containment strategies resulting in

store line savings. Excellent ability to address and implement strategic plans for store projects while

maintain profit and loss goals.

E xpertise in:

*Employee Relations *Profit and loss management *Operations Management

*Recruitment *Contract negotiations *Shortage Strategy

*Merchandising * Compensation/Benefits Design *Retention/Review

P rocess

PROFESSIONAL EXPER I E NCE

Belmont Village Assisted Living – Scottsdale, Arizona 2012-present

H uman Resources – a community that is a provider of assisted living accommodations. Keep

abreast of OSHA, EPA and DNR rules, regulations and revisions to ensure the company’s compliance

and to aid in t raining requirements, Maintain required state requirements, administer and audit

company benefits. Aid in the development, implementation and t racking of associates and

management team.

Barneys New York Department Store – Phoenix, Arizona 2009-2012

Di rector of Operations and Human Resources – 85 year old luxury department store.

Responsible for opening a 60,000 square foot luxury store and restaurant according to corporate

policies. Recruited, hired and t rained staff for grand opening deadline. Negotiated all contracts for

operations of building (housekeeping, waste program, valet service, food and liquor vendors).

E xperienced in Climatec air control and Wattstopper lighting.

* Recruited and t rained associates on client building, luxury customer service and closing big

t icket sales

*Operated building cost to below plan. Including payroll budgets and store operations.

*Mentored managers to develop staff and utilize a coaching pyramid for staff retention.

* Interacted with corporate office for cost savings and open to buy stock levels

MACYS *ROB INSONS-MAY DEPART MENT STORE – Phoenix, Arizona 2000-

2009

Human Resource Regional Manager/ Merchandise Manager – 150 year old department

store company. Report to Director and Senior Vice President of Stores. Transformed HR from

administrative role to strategic business partner, including working with senior management to drive

key business and implement performance initiatives. Insured all procedures, services programs and

operations are executed at store level. Participate in human resource functions, including recruiting,

h iring practices, benefits and compensation. Conduct monthly meetings with each store to coach

management on authority and responsibilities.

*Attained 90 % win rate in unemployment claims through Solutions in Store process.

*Assist in the administration of the People Answers Indicator to assess employee personality

t ypes.

* Conduct Opinion survey of 400 associates providing recommendations to improve processes

and morale

*Train and Development management staff and associate population (500 associates)

*Merchandise manager and Operations/Hr manager prior to regional position

Joseph Brown page 2

PROFESSIONAL EXPER IENCE

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D I L LARDS DEPARTMENT STORE – Phoenix, Arizona 1996-

2000

O perations and Human Resource Manager/Department Manager – department store

Company with $30 million in sales and 200 exempt and non-exempt associates. Developed hiring plans

and conducted interviews, t raining classes and ensured compliance with state and federal regulations.

Accountable for store operations, and expense control. Conducted all store audits.

*Conducted in store inventory and developed shortage plans.

*Introduced new employee orientation training resulting in reduction of 0-6 month turnover.

*Spearheaded succession planning initiative resulting in projected reduction in hiring expenses

by 3%.

*Department manager prior to position of human resource and operations

H E I D I E TUXEDO AND FOR MALS –Buffalo, New York 1981-

1996

H E I D I E T RAVEL AGENCY –Buffalo, New York

President and Chief Executive Officer - A f ive store retail rental organization with 200

w holesale accounts in the Western New York area. Responsible to present company to stockholders for

p rofitability. Managed operations including forecasting, inventory control, purchasing and quality

i nsurance. This endeavor was an opportunity that presented me as a part time associate and grew into

sales management, regional management and eventually a major shareholder holding the title

P resident and CEO.

*Maximized operational effectiveness by coordinating overall inventory levels to meet demands

*Increased revenues through efficient staffing, labor cost controls and promotions.

*Maintained and expanded business relationships with “grass roots” building

*Established and executed marketing plan. Purchased all medium and inventory needs.

Education and Give Back Affiliations

State University of New York at Buffalo, B uffalo, NY

Bachelor of Arts Degree, B usiness Management

Genesee Community College, Batavia, New York

Associate of Arts Degree, Communications and Media Arts

Mesa School System – volunteer teacher and mentor

Bag H unger – food drive in Phoenix, Arizona

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