Customer Service Manager

Natasha N. Lynn

Shaker Hts., OH 216-***-**** *******.******@*****.***

Summary

A conscientious, careful, thorough, diligent and attentive to detail employee who achieves consistent

results and encourages team efforts. Expertise includes excellent client service, strong organizational

abilities, and good verbal and written communication. An enthusiastic team player with a genuine

commitment to give high quality service. Proficient with Microsoft Office and standard office equipment.

Skills

SAP system, Microsoft 2003 & 2007, Word, Excel, PowerPoint, Outlook, Focus Systems, Access (in

process).

Professional Experience

Amerigas Propane, Westlake OH

Customer Account Specialist (Full Time) 2011-Present

• New Account set ups and Final reviews for South West region

Heap Specialist (Seasonal)

• Review, electronically file, and process requests for Intent to pay from agencies and the state

• Process invoices for accounts payments and notating activity; using analytical and research skills

• Linking accounts for Intents to their deliveries

• Trained small group for Linking project and assisted when needed on other projects (Billing and

Oceans)

• Handle issues, requests, and inquiries from the call center, the district employees and outside

clients using written and verbal communication

• Process maintenance and correction requests; such as 63’s and credit memos.

• Process validations of New Sales

Master Data Specialist (Seasonal)

• Processed Master Data work load through CMUP-Customer Master Update; Forecasting-Line 14;

Storage Objects; MDVR; and Z4 (currently being trained in Z5)

• Provided written procedure from my notes to new employees to help in training

The Levin Group, Cleveland OH 2008-2009

Regional Manager

• Assisted with daily operation of property as needed including processing rental applications,

certifications and recertification, rent calculations.

• Supervised staff of 10 employees, tracked attendance and other personnel record keeping;

including management and maintenance.

• File reviews, approvals and audits.

• Resolved tenant issues and developed positive relationships with the residents; oversee waiting

list, analyze vacant logs and loss claims.

• Marketing strategies.

• Analyzed daily/weekly reports, monitor and collection of delinquencies.

Merrill Lynch, Cleveland OH, Pepper Pike OH 1999-2008

Operation Support

• Maintained records and reconciled for compliance.

• Processed checks, securities, and e-mail requests (for internal and external clients).

• Reviewed and approved all request for checks, wires, journal entries, broker transfers, and

retirement accounts.

• Ordered supplies.

Client Associate

• Supported Financial Advisors.

• Opened and closed accounts. (Investment, retirement, checking. etc.)

• Handled all client maintenance and contact.

• Processed all request with excellent service.

Prudential, Mayfield Village OH, Fort Washington PA 1996-1999

Office Support

• Answered multi line phones, provided information and assisted agents & clients.

• Restructured and implemented new procedure for maintaining entire stock of marketing material,

forms, and supplies.

• Typed memorandums and other business communication.

• Reviewed sensitive mail for the Managing Director.

Pension Case Specialist

• Analyzed and edited accounts for billing, terminating and maintenance purposes on SEP, CORP,

and IRSs.

• Researched activity & recorded detailed documentation.

• Handled customer service inquires utilizing extensive use of written and oral communication

skills.

• Passed the securities exam (Series 6) NASD.

Big Sky Bread Co., Cincinnati OH 1997-1998

General Manager

• Supervised staff of 20-25 employees, including hiring and firing.

• Ran the day to day operations of the store.

• Handled all monetary transaction and reconciliation of registers.

• Created marketing events.

• Handled product & supply ordering and projecting; Tracking productivity.

Education & Training

Cuyahoga Community College, Cleveland OH-course work in Business Management

Cleveland State University, Cleveland OH-course work in Business Administration

Employment Connection Training, completed all training available

George Washington High School, Philadelphia, PA-Diploma

Volunteer Activities

• Serves on the Women Executive Board

• Sunday School Secretary and ushering for my church

• CERT member Shaker Hts. (Community Emergency Response Team)

• Host parent for exchange students through AFS association.

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