Customer Service Sales

Shauntel Hayes

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**** *. ******* ******, ******, California 92377 909-***-**** **************@*****.***

OBJECTIVE

To utilize my present skills within an organization that will allow me to continue growing as my experience and abilities increase thus

benefiting the company as well as myself.

SUMMARY OF QUALIFICATIONS

• Outstanding communication/interpersonal skills; interact extremely well with widely diverse groups.

• Team player as well as a self starter.

• Medical Terminology including a wide variety of knowledge of multiple Insurance Companies, familiar with postings and

interpreting EOB’s.

• Excellent knowledge of UB-04, CMS 1500 forms, CPT, ICD9 and ICD10 coding, HCPCS and Certified HIPPA Compliance.

• HCC coding

• Computer skills include Windows XP with Microsoft Access, Word, Excel, Power Point, Outlook, and 10 key.

• Energetic; enthusiastic; excellent customer service skills; committed to success.

PROFESSIONAL EXPERIENCE

04/2012- 09/2012 WEST COAST DERM BILLERS REDLANDS, CA

Medical Insurance Billing and Coding

• Responsibilities included Posting Payments, checking eligibility, inputting claims, submitting claims electronically/paper,

Follow up denied claims, client services, send patient statements, secondary billing,

Duties as requested by the manager.

7/2006- 02/2012 UNITED STATES POSTAL SERVICE YUCAIPA, CA

Mail Carrier

• Sort, case and prepare mail for delivery

• Deliver mail and parcel post to residences and business.

3/2006-7/2006 BANK OF AMERICA ONTARIO, CA

Proof Operator

• Operates encodes, endorses checks and deposits relating to check processing.

• Responsible for packages of checks and deposits, information required for automated processing, inscribes dollar amount,

ABA numbers item counts and balances proof of deposits.

7/2001-7/2003 MEYERS DISTRIBUTIONS COMPANY RANCHO CUCAMONGA, CA

Administrative Assistant

• Freight claims, processed declined credit cards, traced missing packages.

• Processed weekly sales report, received orders from customers.

11/2000-7/2001 FORBES INDUSTRIES ONTARIO, CA

Sales Associates/Customer Service

• Freight claims, Assigned to special projects as needed such as mailings to representatives.

• Received orders from customers; provide standard sales quotes, check status of purchase orders; follow-up on leads

from

Representatives.

EDUCATION

• EVEREST COLLEGE

Medical Insurance Billing and Coding- Diploma

• WASHINGTON HIGH SCHOOL

Social Studies – Diploma

REFERENCES: Available upon request.

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