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Customer Service Training

Location:
Winnipeg, MB, R2R 2C8, Canada
Posted:
December 20, 2012

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Resume:

Qualification Summary

> Technically adept and competent internationally professional Machinist

possessing a Certificate in Lathe Machine Turning and Welding

Metallurgy with 37 years' experience in metal fabrication and

production companies

> Excellent working knowledge in lathe machine, arc welding, forklift,

and CNC lathe machine; adept in use of measuring tools and safety

equipment

> Flexible and capable of adapting to new/challenging work situations

involving significant time commitment, high pressure, and strict

deadlines

> Well-developed communication and interpersonal skills with ability to

work with diverse co-workers and clientele

> Knowledgeable in Microsoft Word, Excel and PowerPoint as well as email

and internet usage

Employment History

Conventional and CNC Lathe Machinist July 2008 - Present

Nordstrong Equipment Ltd Winnipeg, Canada

CNC Lathe Machinist (Part Time) May 2012 - July 2012

Phoenix Manufacturing Winnipeg, Canada

CNC Lathe Machinist May 2008 - July 2008

Canadian Tool and Die Ltd Winnipeg, Canada

Machinist/Mechanical Maintenance Foreman February 1990 - April 2008

Saudi Steel Pipe Company Ltd Dammam, Saudi Arabia

Technical Skills

. Operated and set up machines to perform repetitive machining

operations, verified dimensions of parts machined using precise

measuring instruments (e.g., micrometers, calipers).

. Performed and planned routine maintenance on equipment and machinery,

Enter codes specifying speed, feed and cut of the tool path for

computer numerically controlled (CNC) machine tools.

. Calculated and read specifications or follow verbal instructions. Lay

out, set up and operate one or more light or heavy metalworking

machines. Cut, bend, roll, ream, punch, drill, weld or otherwise shape

and form metal stock into parts or products. Checked products for

correct shapes, dimensions and other specifications

. Cleaned and lubricated equipment, replace parts as required and

completed work document. Troubleshoot and perform corrective action or

minor repairs.

. .

. .

Problem Solving and Planning Skills

. Verified circuit numbers and transformer line numbers/destinations in

computer data system; copied corresponding data to circuit map guides;

printed circuit map guides for accurate execution of tasks in field.

. Coordinated and implemented disconnection of power of unpaid customers

in a professional and efficient manner in order to accomplish task and

meet deadlines.

. Examined capacitors and circuit breakers on-site before execution of

power disconnection to prevent damage to electrical machines, motors

and other appliances.

. Inspected transformer wiring; identified illegal/unsafe connections;

reported unusual connections to Inspection Department for further

investigation and appropriate action.

Customer Service Skills

. Identified and reviewed unpaid customer accounts; contacted customers

by telephone or in person to advice payments due and arrange payment

plans to avoid disconnection of power.

. Scheduled appointments with customers; provided customers with account

information via phone or in person; dealt with hostile customers in a

professional and courteous manner by listening and providing clarity

to ensure service excellence and customer loyalty.

. Requested permission from customers to enter private property;

requested keys for transformer vaults in order to complete tasks in

time-efficient and courteous manner.

Leadership and Teamwork Skills

. Authorized use of company vehicles; prepared and signed vehicle use

authorization forms; verified dates/mileage/condition of vehicles used

for field assignments.

. Informed junior staff of meeting dates and assignment deadlines to

ensure punctual attendance and timely completion of tasks.

. Monitored and evaluated employee performance through monthly/quarterly

written reports to supervisor to promote high standard of productivity

and team morale within the company.

Education Background

Secondary Education March 1975

Tomas Claudio Memorial College Morong Rizal, Philippines

Related Training

Lathe Machine Turning and Welding Metallurgy (160 hours) March 1985 -April

1985

National Manpower and Youth Council Taguig City, Philippines

Additional Training

Forklift Training (5 hours) February 3, 2010

Nordstrong Equipment Ltd Winnipeg, Manitoba

Overhead Crane Training (8 hours) September 2012

Nordstrong Equipment Ltd Winnipeg, Manitoba

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