Customer Service Sales

Michael C. Rizzo

**** **** ** *** *

Charlotte, North Carolina 28209

Tel: 716-***-****

Email: *******.******@*****.***

Summary: Multi-skilled, efficient and reliable professional with experience in

manufacturing, sales and customer service. Offer a unique combination of creativity,

problem solving and teamwork skills to assess vantage points en route to manageable

solutions.

Education:

Fredonia State University December 2010

• B.S. Business Management

• Business Administration minor

Experience:

Harbor Village Marina: 3/2012 – 11/2012

Assistant Harbor Master

• Manage daily functions of sales and information

• Assist with repairs and upgrades

• Weekly customer interaction to ensure satisfaction and review potential upgrades

Landfall Country Club: 10/2011 – 11/2012

Food Service

• Banquet/Dining Room server and event preparation

• Assist Supervisor to ensure events are planned for and staffed correctly

• Private home parties at request of host

TitanX Engine Cooling: 5/2010 – 9/2011

Process Quality Engineer

• Work within manufacturing process to assure machines and products conform to

standards

• Hold, analyze, then release product after analysis and customer interviews due to

encountered issues

• On the Job Training (OJT) used daily as learning tool for management and

operators with complex concepts and following directions

• Negotiate issues with customers and suppliers to improve quality for production

• Driven to learn from Process Engineers in regards to machinery and its function

in building our product

Summer Positions:

5/2003 – 8/2009

• Assisted with office work for previous days job completion

• Created “Job Lists” for equipment and tools needed for future jobs

• Managed daily functions while owner lived out of town

• Ordered and Purchased parts and supplies for customer’s needs

• Created and maintained databases for products and cash flow

• Produced cost/benefit analysis documents to improve efficiency

• Assisted with scheduling of specialized projects

• Delivered product on small and large scale orders

• Lead operator in transition to Electronic Medical Records (EMR)

• Trained new employees on computer software and programs

Relevant Coursework:

• Statistical Process Control (SPC) and Blue Print Reading classes

• Proficient with Microsoft Office (Word, Excel, Powerpoint, etc.)

• PPAP submissions and interfacing with Engineering departments

Honors/Activities:

• National Honor Society

• 2008/2009 Club Lacrosse Captain SUNY Fredonia

• 2009 Club Lacrosse MVP SUNY Fredonia

Volunteer:

• Salvation Army holiday bell ringing past 7 years

• Prostate Cancer screening clinic past 5 years

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