Manager Service

DONALD J. LOWE

***** ******** *********, **. ***** FL 33919

Telephone: 907-***-**** ( Email: *********@*****.***

SERVICE MANAGER / SUPERINTENDENT / FOREMAN: HVAC & Refrigeration

Hands-on HVAC and refrigeration system expert with extensive experience and

a proven ability to deliver top-quality service and proactively manage

customer relationships. Handle large accounts involving multiple facilities

including commercial sites. Oversee maintenance, repair, upgrade,

construction and installation projects, allocating resources, creating

schedules and managing logistics and materials. Build loyal teams and

continuously improve group performance with training and incentive

strategies. Oversee staff health and safety.

Leadership ( Mechanical Engineering ( Facility Management ( HVAC ( Plumbing

( Welding

Vendor Contracts ( Client Relationships ( Construction ( Cost Control (

Repairs & Upgrades

System Maintenance ( Performance Management ( Health & Safety ( Proposals &

Bids

PROFESSIONAL EXPERIENCE

CONTROL CONTRACTORS, INC., Fairbanks, Alaska ? 2011-2012

Service and technology provider focused on improving building efficiency,

security and sustainability.

Service Manager/ Engineer: Managed new construction, upgrade and repair

projects, working closely with construction control technicians to execute

installations. Evaluated facility mechanical and control systems,

identifying solutions to improve efficiency and reliability. Created bids

and proposals to generate repair and system upgrade business. Performed

service calls. Oversaw all facets of projects, including schedules,

designs, budgets and documentation.

Key Accomplishments:

. Utilized experience and training to quickly identify and resolve issues,

managing customer relationships and ensuring satisfaction.

. Skillfully managed construction projects, overseeing material delivery

and monitoring technician performance to execute initiatives according to

client specifications.

ALTROL, INC., Fairbanks, Alaska ? 2009-2011

Full-service heating, ventilation, air conditioning, refrigeration and

temperature control company.

Commercial Refrigeration & Air Conditioning Service Technician: Performed

service, upgrades, retrofits and repairs on refrigeration rack systems,

chillers and equipment, managing service delivery to top retailers such as

Safeway, Fred Myers and Walmart stores. Ensured adherence to industry

standards as well as client specifications. Prepared bids and estimates.

Served as Superintendent of HVAC and REF department.

Key Accomplishments:

. Consistently delivered exceptional service, forging productive

relationships with clients and coworkers and earning bonuses for

excellent performance.

. Successfully performed service and repair projects in extreme weather

conditions.

DEPARTMENT OF DEFENSE SITE (CONTRACT), Orlando, Florida ? 2008-2009

Large, secure government facility with 5 HVAC electrical, plumbing and

maintenance staff.

Chief Mechanical Engineer: Managed facility operations, reporting to base

supervisor and overseeing a team of 6. Evaluated mechanical systems, HVAC

and processing assets and led numerous repair and maintenance projects to

improve sub-par performance. Managed vendor and supplier relationships and

activities in a high-security environment.

Key Accomplishments:

. Reversed chiller plant failure rate, which was 98% upon arrival,

achieving 99% success rate.

. Managed a variety of mechanical engineering and HVAC projects.

DONALD J. LOWE ( Page 2 ( *********@*****.***

SHUMATE MECHANICAL, Sanford, Florida ? 2007-2008

Air condition contract and systems company with 8 service technicians and

12 metal shop construction fitters and installers deployed on various

projects.

Service and Construction Manager: Spearheaded construction projects,

coordinating service technician work, logistics, inventory and materials

delivery. Managed employee health and safety. Developed schedules and

managed budgets. Liaised with customers to ensure satisfaction. Documented

work and monitored quality.

Key Accomplishments:

. Significantly reduced materials costs while maintaining high quality

standards and customer satisfaction.

. Improved technical training and safety standards, coaching and mentoring

employees and building a loyal team.

COLONIAL PROPERTIES (CONTRACT), Fort Lauderdale, Florida ? 2006-2007

High-rise office buildings (2, 30-stories each) with 6 full-time staff and

numerous vendor resources.

Chief Engineer: Led efforts to prepare facilities for sale, identifying and

addressing safety, mechanical and security system deficiencies. Performed

upgrades to maximize esthetic appeal. Managed security, coordinating

vendor, staff and tenant activities. Directed materials delivery and

project execution, ensuring tenant operations were not disrupted.

Key Accomplishments:

. Skillfully managed tenant expectations, providing frequent status reports

and ensuring projects were delivered on time and within budget.

. Received recognition from tenants and vendors for exceptional

performance.

CENTRAL, Hialeah, Florida ? 1982-2006

Commercial and industrial HVAC refrigeration installation and service

company with 15 mechanics and construction teams.

Director of Operations: Initially joined team as an apprentice, playing a

key role in rapid company growth (3 to 15 mechanics). Managed customer

relationships and directed core business functions, including estimates,

bids, payroll, fleet and equipment operations. Built and managed vendor

relationships. Directed all facets of large-scale projects, including

schedules, material, logistics, subcontractors and employee health and

safety.

Key Accomplishments:

. Was instrumental in achieving 10%-12% growth rate per year, building

consensus for growth strategy with owners by demonstrating profitability.

. Improved employee skill levels with targeted training and linked pay to

performance with bonus plan.

EDUCATION & PROFESSIONAL TRAINING

AC Refrigeration Certificate and Welding Certificate: Miami Lakes Technical

School

Broward / State of Florida Journeyman's License: HVAC Refrigeration ( EPA

Unlimited

Associate of Science in Mechanical Engineering: Miami-Dade Community

College, Miami, Florida

Firefighter Motor Pump Operator / Florida Fire Certificate: Broward Fire

Academy, Davie, Florida

Associate of Science in Fire Science: Broward Community College, Davie,

Florida

DONALD J. LOWE

Post Office Box 82696 ( Fairbanks, Alaska 99708

Telephone: 907-***-**** ( Email: *********@*****.***

Dear Hiring Manager:

With a track record of successfully managing large commercial HVAC and

refrigeration service accounts and overseeing major installation,

construction, upgrade and repair projects, I am now seeking an opportunity

to apply my training and expertise at a company such as yours. Having

successfully managed client relationships and built and directed strong

technical teams, I am confident I will quickly become an asset to your

group.

My ability to oversee all aspects of large-scale projects, including

personnel management, schedules, inventory, materials and logistics, can

provide your company with a competitive advantage. My career highlights

include:

. Building productive relationships with all stakeholders, including

clients, managers, vendors and employees, to ensure customer satisfaction

and on-time delivery within budget.

. Assessing mechanical operations and identifying opportunities to gain

significant efficiency, reliability and sustainability improvements.

. Using experience, knowledge and creativity to find new solutions and

creating consensus for fresh approaches and processes.

. Continuously upgrading professional skills and ensuring that team members

have the tools and knowledge needed for success.

Although this letter and the enclosed resume provide an overview of my

experience and qualifications, I would welcome the opportunity to discuss

the skills and leadership I offer in more detail.

Please feel free to contact me to arrange an interview. Thank you for your

time and consideration. I look forward to hearing from you soon.

Sincerely,

Donald J. Lowe

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